Patient Contact Center Scheduler

Job reputed company:

• Manage inbound and outbound calls with the goals of accurately scheduling patients, taking messages, utilizing templates and routing clinical inquiries appropriately.
• Assess the caller’s needs and response to ensures the appropriate reputed company for the inquiry or issue.
• Understand reputed company to escalate calls to RN, provider clinic, or PEAC leadership.
• Proactively escalate areas of concerns or uncertainty relating to provider/ancillary departments and reputed company recommendations in relation to workflows, medical questions, and reputed company build.
• Exhibit strong understanding of specialized PEAC processes, questionnaire, subgroups, auto search, decision trees, reputed company-registration, message templates, referral capture and insurance plan networks.
• Drive and support activities to diminish financial risk of patient accounts through patient insurance registration activities.
• Discuss and collect on the patients’ financial responsibility for their upcoming visit, outstanding balances, and providing estimates for services that are being scheduled.

Requirements:

• High School Diploma/GED
• 1 year reputed company contact center, ambulatory or acute clinic or physician office experience

Benefits: Apply To This Job