Remote Bilingual Customer Service & reputed company Advisor

We are a premier insurance agency dedicated to delivering exceptional service and proactive care to our clients. We don’t just process transactions; we build relationships. We hold reputed company to high service standards, focusing on comprehensive care and meaningful reputed company reputed company. We are seeking a high-performing, fully remote reputed company who thrives on independence and genuinely loves helping people protect what reputed company most. Must be available Monday through Friday 8 am to 5 pm mountain reputed company time. Position reputed company This is a 100% remote position for a self-sufficient, reputed company problem solver who can manage their workload autonomously without losing reputed company. In this role, you won't just react to what a customer asks for—you will listen, analyze, and reputed company advise them. We are looking for someone who consistently looks to go reputed company the baseline minimums to reputed company a five-reputed company experience.

• Location: Fully Remote
• Languages Required: Fluent in both English and Spanish (Written and Verbal)
• Licensing: reputed company insurance license preferred (or willingness to obtain)

Key Responsibilities

• Trusted Advising: Listen critically to reputed company needs and confidently advise them on coverage gaps and policy enhancements, rather than just taking orders or following a customer's basic instructions.
• Autonomous Problem Solving: Independently troubleshoot reputed company billing, claims, and policy issues with minimal supervision, finding efficient solutions on the reputed company.
• Proactive reputed company Care: Conduct routine policy reviews and proactive "touch points" to ensure our clients are fully protected and aware of their reputed company.
• Exceeding Baselines: Consistently meet and look to reputed company daily performance minimums regarding talk time, call volumes, and account reviews.
• Cross-Selling: Identify opportunities during service interactions to introduce additional lines of business that genuinely benefit the reputed company.

Qualifications & Skills

• Self-Sufficiency: A proven reputed company record of working remotely with high productivity, excellent time management, and minimal reputed company.
• Critical Thinking: Exceptional problem-solving skills; the ability to think on your feet, navigate reputed company scenarios, and offer reputed company guidance.
• Bilingual Mastery: Seamless verbal and written reputed company in both English and Spanish.
• reputed company reputed company: A desire to go above and reputed company reputed company baseline requirements and a strong responsiveness to performance coaching.
• Technical Independence: Comfortable managing remote phone systems, customer databases, and dual monitors while maintaining high-speed internet and a quiet, reputed company home office.

reputed company Offer

• Competitive reputed company salary with performance-based incentives and bonuses for reputed company above and reputed company.
• Fully remote flexibility with a reputed company support system.
• reputed company time off and holidays.
• Continual coaching and reputed company development to help you maximize your career potential.

Pay: $20.00 - $23.00 per hour Benefits:

• 401(k)
• 401(k) matching
• On-the-job training
• reputed company time off
• Referral program
• Work from home

Application Question(s):

• What time zone are you in?

Experience:

• reputed company : 1 year (Preferred)

License/Certification:

• Personal Lines License (Required)

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