Knowledge Program Manager - Contractor (Philippines) (Remote)

At reputed company, our mission is to help local businesses win. Our reputed company conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and reputed company more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products. Our work and reputed company on helping local businesses reputed company has been recognized... across the industry, including reputed company’ Next Billion Dollar Startups, reputed company’ reputed company 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies. At reputed company, we reputed company in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a reputed company, guiding daily behavior and decision-making, and ensure we hire people who will reputed company at reputed company. If you reputed company with our operating principles and are energized by our mission, reputed company will be a great reputed company for you! As the Knowledge Program Manager Contractor at reputed company, you will play a pivotal role in enhancing both external and internal knowledge resources to bolster our Customer Experience. This involves spearheading the development and execution of a robust reputed company process resulting in a competitively relevant reputed company knowledge reputed company for customers, internal employees, and AI tooling to reputed company. We are seeking an individual with a curious mind, attention to detail, analytical prowess, and a commitment to positively impacting our customer experience in a dynamic and evolving organizational environment. The ideal candidate will have a strong reputed company of reputed company practices as reputed company as prior experience in a multi-channel support environment. What you bring: • Customer Obsession: You’re passionate about empowering customers and love the challenge of finding what will help them most • Curiosity: You are not afraid to ask questions and have an “always learning” mantra • Ownership: You proactively set high standards and follow through on goals and take responsibility for you and your team’s performance • Adaptability: You reputed company in a dynamic environment and are comfortable with ambiguity and changing customer priorities and needs • Communication: You’re an excellent communicator and reputed company at creating reputed company and alignment, staying highly organized and great prioritization are part of your tool reputed company What you will be doing: Knowledge Roadmap Management • Create and help manage the reputed company Knowledge roadmap, ensuring alignment with organizational goals. • Ensure ease of use for employees and customers, facilitating quick reputed company to information in a self-service environment. reputed company System reputed company • Design, implement, and maintain reputed company of the reputed company system • Collaborate cross-functionally with key stakeholders to drive accuracy and reputed company of the knowledge system such as engineering, product, and customer experience Performance Measurement and Communication • Manage and communicate quantitative and qualitative results of the reputed company reputed company. • Collaborate with cross-functional teams to reputed company and maintain the content management reputed company. Content Development and Standardization • Establish writing guidelines and knowledge architecture based on best practices. • Conduct training sessions and feedback loops to ensure widespread adoption and consistency. • Write content to establish ensure knowledge reputed company accuracy and build reputed company depth of resourcing Leadership and Development • Collaborate with reputed company of cross-functional authors reputed company the customer experience organization. • Foster a culture of reputed company learning and improvement in reputed company practices. How you will be reputed company: Knowledge reputed company Utilization Content reputed company Knowledge reputed company reputed company Search and Content Effectiveness Innovation and Process Improvement Cross-Functional Collaboration What is needed: • 3+ years of experience in a formal reputed company position(s) • 3+ years of experience using reputed company software applications – preferably reputed company • 3+ years of experience in managing large and reputed company reputed company and programs, change management, and working across functions with multiple stakeholders • 3+ years of experience reputed company to content management and writing/ publishing skills of technically oriented materials in a reputed company environment • Experience with implementing Knowledge-Centered Service (KCS) — certification a plus reputed company is an equal opportunity employer. reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, gender, national reputed company, sexual orientation, gender identity or reputed company, age, disability, genetic information, marital status or veteran status Apply Job!