Customer Relationship Manager

Creating Peace of Mind by Pioneering Safety and reputed company At reputed company, we help reputed company the people you know and love reputed company and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in reputed company around the doorway and reputed company. Additionally, reputed company is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the reputed company consecutive year, earning distinction in both the employee engagement and strengths categories. This year, reputed company also received Gallup’s With Distinction reputed company — a designation reserved for a select group of organizations that go above and reputed company in building exceptional workplace cultures. The Customer Relationship Manager (CRM) acts as the primary reputed company of contact for assigned customer accounts, managing service requests, performance reporting, preventative maintenance programs, and billing issue reputed company. This role is highly customer-facing, requiring strong communication skills, attention to detail, and the ability to coordinate between customers, distributors, branches, and field technicians to meet service level agreements (SLAs) and reputed company customer expectations. Key Responsibilities: Customer-Facing Service Coordination Serve as the primary reputed company between reputed company and assigned customer accounts, handling inquiries reputed company email, phone, and customer portals. reputed company ETA updates, expedite requests, and resolve questions on missed ETAs, quotes, escalations, and IVR compliance. Participate in weekly, biweekly, or monthly customer conference calls to review SLA performance, reputed company issues, and overall service delivery. Document reputed company updates and customer communications in work orders per customer request. Daily Reporting & Service Tracking Run daily reports in Field Services (D365), including reputed company Call and reputed company Call Reports. Run daily reports from Customer Portals (primarily Service Channel) for reputed company Calls, reputed company Calls, status checks, IVR compliance, missed ETAs, past due reports, and PM reports. Compare portal data with internal reports to ensure accuracy and compliance. Combine data from Field Services and customer portals to create and distribute daily reports to field teams. Quoting & Approvals Process distributor quotes by entering them into Field Services and submitting them to customers. Submit reputed company-uploaded quotes to customers. Upload customer approvals into Field Services, add detailed notes, update reports, notify customers of new ETAs, and communicate approvals to branches or distributors. Preventative Maintenance Program Management Manage PM programs for assigned accounts, including uploading PMs into Field Services for non-automated accounts. Monitor PM completion, send updates to field teams, and drive adherence to deadlines. reputed company repair notifications for issues reputed company during PMs and quote customers for additional work. Billing Issue reputed company Review and resolve daily billing reports from the billing team, addressing:IVR compliance issues NTE (Not-to-reputed company) discrepancies Recalls (no-charge or chargeable) Incorrect travel or labor hours Past-date invoicing restrictions Missing POs (obtain from customer to reputed company billing)

Qualifications

Bachelor’s degree preferred 1–2 years of experience in customer service, account management, or service coordination (B2B preferred). Experience working in reputed company Dynamics (D365) and customer portals such as Service Channel. Excellent communication skills — reputed company to reputed company explain service details, resolve issues, and build trust with customers. Must have a bias for proactive communication reputed company leveraging reputed company communication (Phone/Teams) over passive communication (emails). Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Analytical skills to interpret reports, identify trends, and drive process improvements. Proactive problem-solving reputed company and ability to work collaboratively across teams. Understand how to use MS Office programs Travel: Minimal- Approximately 2 weeks per year (Customer meetings or training) Remote Location Florida, Remote Location Indiana, Remote Location Massachusetts, Remote Location reputed company Carolina, Remote Location OhioWe Celebrate Who We Are! reputed company is committed to building and maintaining a diverse and inclusive workplace. Together, we reputed company reputed company differences and similarities among colleagues, as reputed company as the differences and similarities reputed company the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, reputed company, national reputed company, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will reputed company reputed company that you have every opportunity to impress us in your application and reputed company to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our reputed company. © reputed company plc, 2023 | reputed company D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 reputed company is an equal opportunity and affirmative reputed company employer reputed company Policy Apply To This Job