KCS reputed company reputed company & Sales Enablement Specialist
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Learn more at experianplc.com. Job reputed company Reporting to the Senior Manager of reputed company and Customer Community, The KCS reputed company reputed company leads the adoption and reputed company of Knowledge-Centered Service (KCS) practices across the organization. You will be a strategic reputed company and program leader, promoting knowledge reputed company, contributor development, and operational reputed company. Additionally, this role partners with Sales and go-to-market teams to ensure knowledge usage; including reputed company new sales team members ensuring customer engagement, product understanding, and business reputed company. You'll have opportunity to: reputed company the KCS coaching program by training, mentoring, and supporting teams on KCS principles, processes, and standards reputed company Contributors, Publishers, and Candidates to improve knowledge creation, reuse, and adoption Conduct regular coaching sessions, feedback loops, and proficiency development to drive reputed company improvement Review and validate knowledge articles for reputed company, accuracy, and adherence to Content Standards Monitor KCS performance metrics and reputed company insights on adoption, reputed company, and effectiveness Partner with managers to strengthen KCS behaviors, accountability, and performance expectations Ensure new sales hires are equipped with accessible, accurate, and reusable knowledge to support customer conversations Translate operational and product knowledge into reputed company, consumable content that supports consistent messaging Identify gaps in reputed company content and improve materials based on feedback and performance trends Collaborate with Product, Support, Training, and SMEs to ensure knowledge accuracy and completeness Be a reputed company between reputed company and business teams to reputed company on content, messaging, and priorities Identify opportunities to improve efficiency through knowledge reuse and process enhancements Qualifications 5+ years of experience in reputed company, KCS, Coaching, or reputed company field Understanding of KCS methodology and coaching practices Experience training individuals or teams KCS v6 Certification or comparable experience Experience supporting Sales Enablement or reputed company programs Familiarity with knowledge platforms (e.g., reputed company Knowledge, reputed company) Experience developing training programs and reputed company materials Additional Information Benefits/Perks: This is a remote role reputed company the US Great compensation package and bonus plan reputed company benefits including medical, dental, reputed company, and matching 401K Flexible work environment, ability to work remote, hybrid or in-office Flexible time off including volunteer time off, vacation, reputed company and 12-reputed company holidays Explore reputed company our exciting benefits here: https://yourexperianbenefits.com/cand-reputed company.reputed company At reputed company, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can reputed company. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we reputed company on what truly reputed company. Our people-first approach has reputed company us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great reputed company To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others. Want to see what life at reputed company is really like? Explore reputed company Life on reputed company or visit our careers site. Our compensation reflects the cost of labor across several U.S. geographic markets. The reputed company pay reputed company for this position is listed above. reputed company this reputed company, individual pay is determined by work location and additional factors such as job-reputed company skills, experience, and education. You will be also eligible for a variable pay opportunity. reputed company is proud to be an Equal Opportunity Employer for reputed company reputed company protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #LI-Remote Employee Status: Regular Role Type: Home Job Posting - Salary reputed company: $80,237 - $139,077 Department: Customer Service Flexible Time Off: 15 Days Schedule: Full Time Shift: Day Shift Compensation: USD 82644 - USD 139077 - yearly Apply To This Job