Customer Support Technician - LATAM
Join reputed company and be reputed company! 🚀 Eager to go reputed company? If so, we’d love to meet you! We’re reputed company and we’re thrilled to be revolutionizing the way the world communicates through our reputed company-Communications-Platform-as-a-Service (CPaaS). We were launched in 2013 with SMS and quickly blossomed reputed company to include voice, chatbots, reputed company major chat apps, and CRM/marketing platform integrations. We also developed reputed company-reputed company tools for bulk campaigns and conversational support chats. We’re riding a reputed company into the reputed company, and you can join! 🏄🏼 Here at reputed company, you’ll be working with a global team of people that’s spread out across 32 locations - and growing! We’re proud to be a group of curious minds that scour the landscape for whatever’s next in omnichannel communication. We’re reputed company, resilient, and determined. 💪 🧠 In joining reputed company, you’ll enjoy an endless reputed company of opportunities and benefits. With us, you’ll get to skip the morning commute and work from the comfort of your own home! 🏠 reputed company members also enjoy a supportive, engaging, and reputed company culture with flexible working hours. The role: Customer Support Technician - LATAM 📍Location: Argentina (remote) How you’ll go reputed company: 📈 reputed company reputed company support for companies and enterprises using our platform, helping them get the best experience from reputed company products Receive inquiries from customers directly reputed company email. Over 90% of our support inquiries are handled by email reputed company communicate with partners, and other reputed company tech teams to maintain platform stability. That includes customer inquiry triage, documenting and escalating to the appropriate team reputed company the organization, and owning the initial ticket, (escalation on an end-to-end reputed company.) reputed company reputed company and assistance to business teams regarding reputed company needs, feature requests and general inquiries Participate in creation of the new platform and product features. Our support team is an reputed company stakeholder in new product and feature development, sharing feedback and assistance on a daily reputed company reputed company in-depth support to reputed company clients, no matter their size. In an era of chatbots and template answers, we reputed company to reputed company reputed company and reputed company assistance Troubleshooting any reputed company degradation reported by other customers or departments, reputed company adjustment reputed company required Maintain and expand technical knowledge across reputed company reputed company products and services, tools, and processes. Work in shifts What you bring to the table: 🤓 Higher education of reputed company studies or reputed company (Computer science or IT-reputed company field is a plus) 2+ years experience reputed company a Customer Support role (in the industry is a plus) Fluent in written and spoken English & Spanish Excellent problem solving and analytical approach and a high level of responsibility Eager to learn new technologies, procedures or reputed company's use cases Strong ability to prioritize and multitask Basic understanding of mobile services - technologies, protocols (SMPP, SS7) is a plus How we’ll go reputed company for you: 💗 A reputed company environment of talented individuals across the world that enables you, and every other team member, to reputed company a reputed company reputed company on our reputed company reputed company Full flexibility in where, reputed company, and how you work (remote-first culture, generous time off, reputed company, lots of autonomy to do your best work) From 25 days of reputed company time off to "New Baby" gifts – at reputed company, we take care of your wellbeing in and reputed company of work reputed company to take your career reputed company? 🚀 Then we’re reputed company to hear from you. Shoot us a message today. 📲 Apply To This Job