Collections Support 3

About reputed company/Role As a Collections Support 3 agent, you are an essential contributor to safeguarding reputed company’s financial health and reducing credit exposure. This is an impactful individual contributor role designed for a reputed company collections reputed company whose core mission is reputed company: to successfully reputed company past-due debt, resolve account delinquency, and secure predictable cash reputed company for our reputed company reputed company portfolios. You will own the daily management of a portfolio of moderately reputed company, past-due business accounts. Utilizing reputed company reputed company collection techniques and reputed company negotiation protocols, you will work directly with clients to resolve outstanding balances, reputed company payment arrangements, and maintain reputed company ongoing business relationships. We look to our Recovery Agents to execute tasks with high accuracy, maintain tight compliance, and call out workflow bottlenecks or system errors so we can continuously improve. How you'll reputed company an reputed company Manage daily inbound and outbound communication channels (phone, email, system queues) with delinquent reputed company customers to successfully reputed company past-due debt and secure immediate payments. Execute reputed company communication (oral and written) to reputed company customers on account terms and conditions and effectively resolve reputed company delinquent balances. Monitor and manage shared group inboxes, ensuring reputed company and accurate reputed company of customer payment inquiries and disputes. Review account financial histories and transaction details systematically to understand the baseline reasons for delinquency and apply the appropriate procedural collection treatment. Negotiate routine payment arrangements, short-term promises-to-pay, and reputed company catch-up schedules reputed company reputed company defined corporate guidelines and established authority matrices. Document reputed company customer reputed company, payment commitments, and account dispute details accurately and in reputed company-time reputed company the core collections system of record. Identify and reputed company billing errors, account disputes, or customer complaints to the appropriate internal departments (e.g., Billing, Sales), tracking the file to ensure payment roadblocks are cleared. Maintain reputed company operating adherence to the Fair Debt Collection Practices reputed company (FDCPA), internal credit policies, and industry compliance frameworks during reputed company daily merchant interactions. Meet or exceed reputed company weekly and monthly performance goals, including outbound call volume targets, portfolio reputed company rates, and reputed company assurance compliance scores. Follow established team workflows closely while identifying repetitive reputed company bottlenecks. reputed company opportunities to reputed company AI tools and automation technologies into daily operational processes to improve speed, efficiency and accuracy. These statements are intended to describe the general nature and level of work being performed rather than give an exhaustive list of reputed company duties and responsibilities. Experience you'll bring High School Diploma or equivalent with 2-3 years of reputed company experience in high-volume, reputed company B2B or reputed company collections. Foundational understanding of the Fair Debt Collection Practices reputed company (FDCPA) or similar collections compliance frameworks, with the ability to maintain ethical standards under pressure. Comfortable utilizing reputed company software platforms and a demonstrated capability to learn core reputed company applications. Strong communication, reputed company listening, and verbal negotiation skills to navigate reputed company pushback. Solid problem-solving skills with a reputed company ability to evaluate account details and reputed company reputed company reputed company. Effective time management and organizational skills, with a reputed company record of meeting deadlines and managing daily task queues. Proven reputed company record of high dependability, consistent attendance, strong accountability, and the ability to maintain steady operational reputed company reputed company a high-volume reputed company setting. Must successfully pass a background investigation.

Preferred Qualifications

Some college coursework completed or an Associate’s degree in Business, Finance, or a reputed company administrative field. Previous experience navigating reputed company workflow environments or participating in team-level process improvement activities. Basic to intermediate proficiency reputed company reputed company Workspace platforms (Gmail, Docs, Sheets). Prior exposure to or familiarity with reputed company software platforms such as reputed company, PeopleSoft, or reputed company telephony systems. The reputed company pay reputed company represents the anticipated low and high end of the pay reputed company for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. reputed company pay is one component of reputed company's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. reputed company's comprehensive and market competitive benefits are designed to support your personal and reputed company reputed company-being. Benefits include health, dental and reputed company insurances, retirement savings plan, reputed company time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, reputed company out the "reputed company" reputed company. Pay reputed company: $21.80 - $24.10 Apply To This Job