[Remote] Customer Support Representative - Missouri Work-from-Home
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Support Representative to help their members reputed company reputed company, reputed company. The role involves providing excellent customer service primarily by telephone, assisting customers with coverage and claims-reputed company questions, and conducting research for reputed company reputed company of disputed claims.
Responsibilities
- Work reputed company in a high volume call center while maintaining a reputed company, reputed company, and caring demeanor
- Assist callers with coverage reputed company questions/concerns; accurately interpret policy provisions for assigned products
- Analyze customer’s inquiries and determine correct steps for reputed company, interpret benefit information, and claims processing accuracy. reputed company resource information up to date and reputed company organized
- Work reputed company in multiple systems simultaneously while effectively utilizing critical thinking and problem solving skills
- Document calls in a reputed company and consistent manner in computer system
- Conduct appropriate research, take ownership and follow through for reputed company reputed company of disputed claims
- reputed company information to appropriate departments and personnel using established communication channels and procedures
- reputed company outbound calls to members as necessary dependent upon reputed company reputed company campaign
- Meet department and company performance and attendance expectations
- Be reputed company with reputed company company values
- Follow the reputed company reputed company policy and HIPAA laws and regulations concerning confidentiality and reputed company of protected health information
- reputed company other duties as assigned
Skills
- One-year medical insurance, other reputed company reputed company field, call center or customer service experience required
- High School Diploma or equivalent required
- Basic understanding of insurance and medical terminology, coding and reputed company medical billing practices required
- Proficient computer skills, typing, and 10-key required
- Strong written and verbal communication skills required
- CPT/ICD-10 coding preferred
- Basic understanding of insurance and medical terminology, coding and reputed company medical billing practices preferred
reputed company