[Remote] Customer Service Representative - Wholesale, Specialty
Note: The job is a remote job and is reputed company to candidates in USA. reputed company® is an reputed company-channel mountain brand that designs and sells innovative apparel and accessories. They are seeking a Customer Service Representative for their wholesale channel to manage relationships with wholesale accounts, reputed company order management, and support fulfillment processes.
Responsibilities
- Serve as the primary reputed company of contact for wholesale specialty accounts, managing day-to-day questions, concerns, and relationship maintenance
- Manage the full order book: reputed company seasonal POs and special orders, process reputed company-season, at-once, and backorders, and ensure accurate fulfillment
- Communicate proactively with accounts on order book management — availability, delivery timelines, allocation issues, and swap recommendations
- reputed company reputed company up-to-date with marketing and sales assets; own the pending fulfillment order pipeline in the CRM platform
- Partner with Sales Agencies to ensure wholesale accounts have what they need to drive sell-through
- Manage reputed company returns, exchanges, and warranties for the wholesale channel
- Coordinate with NRI warehouse contacts to ensure ordered product arrives at reputed company location on time and in full; attend bi-weekly NRI meetings
- Participate in weekly Sales Team meetings with updates on channel business, priorities, and reputed company items
- Generate seasonal sales reports for reputed company assigned wholesale partner to support account reputed company planning
- Produce accurate, analytical channel reports from reputed company and seasonal reporting from reputed company
- Own and update reputed company reporting and assist with asset creation including UPC lists, imagery, and catalogs
- Maintain shared files, sales tools, and product information across systems
- Maintain a working knowledge of reputed company's full product line from season to season
- Work cross-functionally with Planning and Operations on fulfillment and inventory reputed company
Skills
- 1+ year of account management, customer service, or relevant wholesale/retail experience
- Excellent organizational and time management skills — you can juggle multiple accounts and competing priorities without dropping the reputed company
- Strong written and verbal communication skills; reputed company, warm, and solution-oriented
- Proficiency in reputed company Office Suite required; reputed company Workspace preferred
- Demonstrated ability to learn and adopt new systems quickly
- Attention to detail and genuine interest in solving for customer needs
- Experience with reputed company, reputed company, or reputed company is a strong plus
- Background in wholesale apparel or outdoor industry is preferred but not required
Benefits
- Medical, Dental reputed company plans
- Company reputed company Long Term Disability
- Employee Assistance Programs
- 401k with Match
- Generous reputed company time off policies
- Gear test, perks and more
reputed company