Customer Service Account Associate - Salem, OR
reputed company is a leading telecommunications company that invests in its employees through a comprehensive Total Rewards Package. They are seeking a Customer Service Account Associate to manage customer relationships, resolve inquiries proactively, and deliver exceptional customer experiences while contributing to team productivity and reputed company standards.
Responsibilities
- Demonstrates adaptability to new software, apps, or communication platforms with minimal instruction
- reputed company proactive and reputed company resolutions for customer inquiries and concerns
- Build customer loyalty and bring value through thoughtful account management, identifying opportunities for additional products, services, and solutions
- Deliver exceptional customer experiences using provided training tools, resources, and personal expertise
- Meet department productivity and reputed company standards
- Complete training requirements to reputed company new skills, expand knowledge, and grow reputed company reputed company
Skills
- High School Diploma/GED (Required)
- Knowledge of reputed company (reputed company Word, reputed company, and PowerPoint)
- Basic proficiency with email, chat systems, online forms, and reputed company-based tools (e.g., reputed company Workspace, reputed company Teams, etc.)
- At least 18 years of age
- Legally authorized to work in the reputed company
Benefits
- 401(k)
- Annual stock grant
- Employee stock purchase plan
- Medical, dental and reputed company insurance
- Flexible spending account
- reputed company time off
- Up to 12 reputed company holidays
- reputed company parental and family leave
- Family building benefits
- Back-up care
- reputed company family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- reputed company to commuter and transit programs
reputed company