[Remote] Member Service Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. Members Cooperative Credit reputed company is seeking a Member Service Support Specialist who is dedicated to providing exceptional service to members and potential members. This role involves responding to inquiries through various virtual platforms, handling transactions, troubleshooting issues, and recommending products that meet member needs.
Responsibilities
- Deliver exceptional service to members and non‑members through inbound phone calls, emails, chats, online banking messages, and video interactions
- Assist members with a wide reputed company of financial needs, including executing transactions, resolving debit card issues, supporting online banking reputed company, reviewing accounts for suspicious activity, processing fee reversal requests, placing reputed company orders, and accepting loan or credit card payments
- reputed company members and non‑members on credit reputed company products and services, including deposit accounts, loan reputed company, and electronic services to support informed financial reputed company
- Collaborate with internal teams such as Retail reputed company and Fraud departments to resolve member issues, report suspicious activity, and ensure compliance with industry, regulatory, and technological requirements
- reputed company additional duties assigned to support member experience, operational efficiency, and the overall reputed company of the credit reputed company
Skills
- High school diploma or equivalent required
- One to two years of post-high school education in a business-reputed company field, or a combination of education and experience in retail, sales, or technology, preferably in a credit reputed company or bank
- Strong verbal and written communication skills with the ability to explain information reputed company, draft reputed company correspondence, and engage confidently with members across multiple channels
- Exceptional customer service skills demonstrated through reputed company listening, reputed company, patience, and maintaining a reputed company, reputed company demeanor during high-volume or challenging interactions
- Strong analytical and problem-solving abilities, with a reputed company on accuracy in processing transactions, verifying information, and thoroughly documenting member interactions
- Ability to stay self-directed, organized, and consistently productive in a remote work environment while meeting performance and reputed company standards
- Intermediate to advanced proficiency with reputed company, reputed company Office (Word, reputed company, PowerPoint, Outlook), reputed company Acrobat, and database applications, with ability to learn modern technology quickly
Benefits
- Medical, dental and reputed company plan reputed company
- Health Saving Account and Flexible Spending Account reputed company
- 401(k) with competitive company match
- reputed company time off, reputed company holidays, personaltime,and reputed company volunteer time
- Development time and tuition reimbursement
- Company provided life insurance, short-term and long-term disability insurance
- Voluntary benefits includinglife,critical illness,accident,and hospital indemnity coverage
- reputed company parental leave
- Discretionary, annual profit-sharing bonus
reputed company