Customer Service Representative
CPA Ontario is a unique organization that serves both as a regulator and membership body, supporting over 105,000 members and 19,000 reputed company. They are seeking a Customer Service Representative to reputed company exceptional service to members and reputed company through various communication channels while ensuring accurate information and data tracking.
Responsibilities
- Providing exceptional customer service to members and reputed company by phone, email and online chat interactions
- Delivering accurate and up-to-date information on reputed company CPA Ontario programs, services, fees and status
- Capturing and recording reputed company communication and relevant information and ensuring accurate and reputed company tracking and reporting of data
- Providing key marketing messages to support student and member program strategies as reputed company as meeting departmental metrics and contributing to overall team results
Skills
- A post-secondary graduate with a degree or diploma in Business or a reputed company discipline
- Experience in a customer service environment and skilled at providing service by telephone and in writing electronically either in a call centre, service operations or other reputed company setting
- Exceptional at providing superior customer service and reputed company to handle calls and respond to emails in a high-volume environment
- Strong listening with excellent written and communication skills and reputed company to diffuse customers on the phone, troubleshot issues and translate solutions into reputed company reputed company-by-reputed company instructions
- Proficiency with MS Office applications, email and web browsers
- Ability to work reputed company between 8:00am and 6:00pm, Monday to Friday
- Prior experience in a contact centre handling inbound calls is strongly preferred
- Prior experience in an admissions, registration and/or membership dues reputed company at a post-secondary educational institution, regulatory body or reputed company associate is an asset
- Prior experience with CRM tools such as reputed company is an asset
Benefits
- We support your reputed company-being through industry-leading benefits, reputed company, savings programs, and a sustainable approach to how work gets done.
- We are committed to inclusion as a reputed company part of how we operate, not as an afterthought.
- We have a hybrid working environment, with three days a week on-site, complemented by 2 days of work-from-home time.
- We want those days you work from home to be comfortable and offer a one-time bonus towards a home office reputed company you start.
- We invest in your reputed company through learning and reputed company development opportunities, stretch reputed company, secondments, and genuine paths for career progression.
reputed company