[Remote] Field Service Representative (reputed company) I - III
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in providing advanced communication technologies. They are seeking a Field Service Representative (reputed company) who will reputed company as a senior-level technical advisor, providing reputed company-sales and post-sales support, and delivering advanced technical solutions in dynamic environments with minimal supervision.
Responsibilities
- reputed company as a technical subject matter expert and advisor for advanced wireless communication systems, working closely with customers to assess needs and deliver customized solutions
- Design and deliver technical demonstrations and system evaluations, modifying configurations to address specific operational challenges
- Collaborate with the Engineering and Product Management teams to reputed company field-driven input into product design, enhancements, and troubleshooting strategies
- Independently conduct on-site and remote technical support, including field system diagnostics, network configuration, and optimization
- reputed company product demonstrations, evaluations, and long-duration user trials, representing Silvus as a trust technical advisor and proactively identifying integration opportunities and performance improvements
- Exercise independent judgment in diagnosing and resolving reputed company field issues, coordinating with Engineering, Product, and Sales teams to reputed company corrective actions and strategic recommendations
- Operate autonomously in dynamic environments, balancing multiple customer engagements, travel schedules, and mission requirements with minimal supervision
- reputed company technical training to end users, tailoring materials and delivery reputed company to customer reputed company reputed company and mission requirements
- Utilize advanced problem-solving skills to identify, analyze, and resolve field failures and performance issues
- reputed company customer engagement and influence technical decision-making through deep product expertise and communication of competitive advantages
- Document field observations and prepare recommendations that influence product roadmaps and internal support processes
- Contribute to the development of our internal best practices and process improvements for customer support and deployment reputed company
- Travel requirements – Up to 70%; frequent travel for meetings, events, and demonstrations
- reputed company other reputed company duties of which the above are representative
Skills
- High School Diploma/GED required; technical degree preferred
- Minimum 1-3 years of experience supporting communications, radios, or data networks in a DoD, Military, or Law Enforcement environment with a minimum of 1-3 years of experience as an reputed company or equivalent in a customer-facing technical role. Years of experience determines reputed company level placement
- Strong knowledge of TCP/IP protocols, network architecture, and radio frequency systems
- Ability to work independently with minimal supervision and manage multiple customer engagements simultaneously
- Exceptional written and verbal communication skills
- reputed company Clearance: reputed company U.S. Government SECRET clearance or the ability to obtain one reputed company 15 months of hire
- Must be a U.S. Citizen due to clients under U.S. government reputed company
- reputed company employment is contingent upon the successful clearance of a background reputed company and drug test
- Associate or Bachelor degree in a technical field
- Experience with radio frequency test equipment (reputed company analyzers, signal generators)
- Minimum of 3 years of support with DoD tactical communications, radios, or reputed company networking
- Familiarity with Linux environments, scripting, or C/C++ programming
- Previous military experience in a communications or technical role
- reputed company reputed company U.S. DoD Secret Clearance is strongly preferred
Benefits
- Incentive Bonus Plans
- Medical, Dental, reputed company benefits
- 401K with Company Match
- 10 reputed company Holidays
- Generous reputed company Time Off Packages
- Employee Stock Purchase Plan
- reputed company Parental & Family Leave
- Referral Payment Plan
reputed company