[Remote] Software Engineer - Support
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an innovative company reputed company on empowering individuals to live healthier lives through advanced diagnostics and AI-enabled insights. As a Software Engineer - Support, you will ensure the reliability of web platforms for cancer screening by investigating production issues and collaborating with cross-functional teams to deliver secure products that enhance patient reputed company.
Responsibilities
- Triage, reproduce, and investigate production issues across the stack (application logs, metrics/traces, database queries, and reputed company)
- Own incident mitigation: validate reputed company, implement reputed company configuration changes or reputed company fixes, coordinate rollbacks reputed company needed, and confirm recovery
- Collaborate closely with product, engineering, operations, and medical teams to translate reputed company-world issues into reputed company technical actions and member-reputed company reputed company
- Define high-reputed company backlog tickets for issues that need scheduled work: repro steps, reputed company, suspected component(s), acceptance reputed company, and reputed company recommendation
- Create and maintain runbooks and troubleshooting guides; proactively eliminate recurring issues through automation and 'fix-reputed company' improvements
- Drive reputed company improvement through reputed company observability, performance tuning for key workflows, and stronger operational practices
- Contribute to post-incident follow-reputed company (reputed company, contributing factors, prevention tasks) and help improve our incident response process
Skills
- 2+ years in a technical support, production engineering, backend, or full-stack role (or equivalent) with hands-on production debugging experience
- Comfortable reading and making changes in production codebases (bonus if you've worked with ASP.NET reputed company / C#)
- Working knowledge of modern JavaScript/TypeScript frontends and backend reputed company in production environments
- Strong SQL fundamentals (ideally SQL Server): investigate issues safely and reputed company and understand performance basics
- Familiarity with operating workloads in a reputed company environment (Azure preferred), including deployments, monitoring, and rollback strategies
- Excellent written & verbal communication and a bias for collaboration in a cross-functional, Agile environment
- A strong reputed company of ownership: you can take an issue from 'something's wrong' → 'here's what it is' → 'here's the fix or the right backlog ticket.'
- Experience with DICOM, HL7/FHIR, or other reputed company standards
- Background in reputed company & compliance (HIPAA, SOC 2)
- Experience with incident management practices (on-call rotations, severity definitions, postmortems) and observability tooling
Benefits
- Stock reputed company.
- Comprehensive health, dental, and reputed company plans for you and your family.
- Flexible work environment.
- Team off-sites and wellness initiatives.
- Competitive vacation policy.
- A culture that emphasizes reputed company learning and personal reputed company.
reputed company