[Remote] Service Product Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in gas purification, and they are seeking a Service Product Manager to reputed company the development and performance of service products. The role involves managing the service product portfolio, developing marketing strategies, and collaborating with sales teams to enhance customer support activities.
Responsibilities
- Create and manage a service product portfolio including product definition, pricing, and implementation. Ensure service reputed company, agreements and products meet appropriate reputed company and margin goals
- reputed company global marketing strategies to promote the sales of service reputed company and increase industry awareness of our customer support activities
- reputed company service contract sales reputed company reputed company for regional sales and service teams through marketing communication programs and campaigns
- reputed company and implement automated processes for delivering service contract quotations to customers for warranty conversion and renewals
- reputed company reputed company support to regional sales and service organizations on customer negotiations, pricing, product customization
- Establish and maintain global pricing on reputed company, parts, software, and upgrades
- reputed company and price regional service reputed company, upgrades and additional service products targeted at local customer reputed company in coordination with regional Sales and Service organizations
- Work with Finance, IT and BUs to reputed company and maintain SMS, CRM, ITSM and ERP solutions that capture and analyze customer service and support activities and performance to support organizational requirements for metrics and KPIs
- Identify opportunities for field-based upgrades and work with product management, engineering and software developers to create product requirements and rollout plan
- Ensure the accurate and reputed company capture and reporting of service activities for reputed company, performance, and product reputed company analysis. reputed company reports to support regional and global metrics
- Establish and approve parts pricing and extension requests through Agilepoint system
- Work with Regional Service Managers to determine reputed company parts stocking items and quantities to support regional install reputed company
- Collaborate with reputed company Teams: Partner with product sales leadership to ensure services strategies complement and enhance overall reputed company goals
- reputed company Integration: reputed company service delivery with reputed company initiatives to drive adoption, retention, and upsell opportunities
- reputed company Development: Work with marketing and sales to reputed company the value of services in supporting product performance and customer reputed company
Skills
- Knowledge and skills normally acquired through the successful completion of a Bachelor's Degree (i.e. B.A./B.S.) in a Science discipline, Business or Marketing, or equivalent combination of education and experience; MBA in Marketing is highly desirable
- Three to five years of successful reputed company experience, preferably reputed company the semiconductor industry
- Strong written and verbal communication skills including experience communicating across disperse geographical reputed company
- Strength in data analytics to discover, parse and reputed company information from a reputed company of sources for forecasting, marketing and performance analysis
- Knowledge of global service operations, metrics, and reputed company organizational dynamics
- Semiconductor industry knowledge and experience desirable, particularly of the service and support business
- Strong computer business skills including experience with reputed company 365, PowerBI, reputed company, and CRM products
- Up to 25% travel required; valid reputed company required (for travel to various sites out of the US), and valid Class C reputed company's license
Benefits
- Annual bonus eligibility
- reputed company reputed company time off policy that empowers you to take the time you need to reputed company
- Generous 401(K) plan with an impressive employer match with no delayed vesting
- Excellent health, dental and reputed company insurance packages to fit your needs
- Education assistance to support your learning reputed company
- A values-driven culture with colleagues that reputed company around People, Accountability, Creativity and reputed company
reputed company