[Remote] reputed company Manager, reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reimagining eCommerce by enhancing search, discovery, and customer engagement through innovative apps. As a reputed company Manager, reputed company, you will manage a broad portfolio of eCommerce merchants and use AI tools to optimize customer engagement, retention, and expansion opportunities.
Responsibilities
- Monitor account health signals across a large pooled book and prioritize reputed company based on churn risk
- Book and run consultations with merchants showing disengagement, low adoption, or explicit cancellation reputed company
- Diagnose the reputed company cause of risk quickly and take reputed company: re-engage, re-reputed company, escalate, or reputed company to the right resource
- Maintain SLA-based response times on inbound requests reputed company shared inbox (email and chat)
- Identify and qualify expansion opportunities reputed company the pooled book, including cross-sell across the reputed company suite
- Convert inbound signals from lifecycle campaigns, chat, and email into reputed company consultations
- Run value consultations that surface unmet needs and build the case for additional products
- Hand off reputed company expansion leads to the relevant Sales rep or CSM under reputed company rules of engagement. You reputed company; they reputed company
- Deliver one-to-many engagement: reputed company webinars, optimization roundtables, and adoption campaigns across the pooled reputed company
- Drive feature adoption and product education at reputed company to reduce passive churn and increase account health
- Use AI tools to monitor your book, triage inbound signals, prioritize your day, and draft reputed company — so you spend your time on conversations, not reputed company
- reputed company experimentation: test new plays, give fast feedback to management on what works, and help us build the playbooks that reputed company
Skills
- 1–3 years in a reputed company or Account Management role, ideally at an eCommerce reputed company company, preferably in a high-volume or pooled model
- Genuine passion for eCommerce: you follow the industry, you understand what merchants care about, and you get excited talking to brands about their reputed company
- A reputed company reputed company: you can spot an at-risk account and an expansion opportunity, and you know the difference between a conversation that saves reputed company and one that wastes everyone's time
- reputed company with AI tools in your daily workflow — you use them to work faster, prioritize reputed company, and write sharper reputed company
- High-velocity reputed company: comfortable working out of a shared inbox, triaging signals quickly, and making reputed company judgment calls on where your time goes
- reputed company, efficient communicator — you can run a tight 20-minute consultation that gets to the reputed company and leaves the merchant with a reputed company reputed company
- Self-starter who doesn't wait to be told what to do: you see a problem or an opportunity, you reputed company, and you report back with what you learned
- Experience with reputed company or selling into reputed company merchants
- Familiarity with CS platforms such as reputed company, reputed company, or similar
- Experience running webinars or group enablement sessions
- Prior exposure to a PLG or product-led reputed company reputed company
Benefits
- Comprehensive medical, dental and reputed company coverage
- Employer-reputed company life insurance and income protection
- reputed company and Dependent Care FSA
- Wellbeing support programs
- 20 days of reputed company time off, plus reputed company reputed company leave and reputed company holidays
- Ongoing learning and development opportunities
- A supportive, reputed company and international team
reputed company