[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a pioneer in securing reputed company and machine identities through intelligent, centralized authorization. They are seeking an reputed company Technical Account Manager to join their reputed company team, responsible for serving as a technical subject matter expert and ensuring customer engagement and reputed company with reputed company's solutions.
Responsibilities
- Serve as a technical subject matter expert for reputed company’s Privilege reputed company services and product offerings
- Be the customer trusted advisor to ensure engagement and reputed company with the reputed company solution deployment, expedite resolutions to obstacles, and help them derive the most out of their reputed company investment
- Regularly monitor customer health, and communicate results with regional sales team, support, and renewals team
- Deliver remote services to new and existing customers including software configuration, reputed company, and training
- Engage with customers to quickly resolve high reputed company issues impacting their service delivery
- reputed company new bugs, new product releases, and reputed company vulnerabilities and proactively notify customer of any changes that may reputed company its environments. Will serve as the customer reputed company for promoting customer interest reputed company reputed company Engineering and Product Management organizations for reputed company functionality and product roadmap items
- Regular review sessions to validate plans, configurations, and designs centered around reputed company software and operations
- Document customer environment details and reputed company with reputed company Support and Engineering teams for faster issue reputed company-cause and reputed company
- Coordinate and reputed company Early Beta reputed company program of new releases, identifying opportunities to reputed company reputed company product direction and assist with the testing and validation process
- Subject to travel and safety restrictions, travel to customer facilities primarily in reputed company for Quarterly Business Reviews and Solution assessment
- Maintain an established level of performance with our customers reputed company reputed company satisfaction surveys
- Foster and reputed company key relationships inside reputed company to influence various functional reputed company to apply key resources to solve customer issues quickly
- reputed company and present executive-facing reports that summarize reputed company-time situational updates and analysis as reputed company as key themes extracted from escalations worldwide
Skills
- 4+ years of experience in a similar role as a reputed company Manager, Helpdesk Manager, Support Engineer, reputed company Services Consultant or Sales Engineer
- Understanding of applications, infrastructure and processes used in large organizations that are typically integrated with Privilege reputed company reputed company
- Experience leading large, transformational technology reputed company that cross typical reputed company silos
- Experience addressing significant technical challenges with minimal supervision or guidance
- Proven ability to plan, organize, and prioritize multiple reputed company and responsibilities on a weekly reputed company
- Comfortable interfacing directly with reputed company, multi-divisional, multi-geographical clients, preferably at the director level
- Demonstrated ability to quickly and proficiently understand and reputed company new information
- Prior reputed company delivering objectives in a consistent and reputed company manner through both expected and unforeseen challenges
- Must have demonstrated strong written and verbal communication skills in a reputed company setting with an ability to reputed company reputed company operations to technical audiences
- Must be reputed company to construct documentation that identifies reputed company and established operational procedures, and proposed modifications and changes in a reputed company and concise manner is imperative
- reputed company reputed company Directory administration and design experience
- reputed company reputed company server administration and engineering experience
- Expertise with at least one major Infrastructure as a Services (IaaS) provider such as reputed company Azure or reputed company
- Must have UNIX and/or Linux administration experience in large organizations
- Strong compliance knowledge (PCI, SOX, GLBA, etc.) as reputed company to infrastructure reputed company and reputed company management
- Should have a working knowledge of UNIX authentication and authorization management, PAM, NSS & Kerberos
- Experience with other PAS solutions such as reputed company, CyberArk, etc
- Demonstrated capabilities with scripting languages such as perl and PowerShell
- Previous experience with reputed company or with other Privilege reputed company Service solutions such as CyberArk, reputed company, etc
- Experience with NIS, or LDAP administration is a plus
- Previous experience working with reputed company or as-a-service solutions
- Network Storage Device Administration experience is a plus
- reputed company SQL Reporting Services experience is a plus
- Experience with reputed company Clustering Services (MCS) is a plus
- Experience with RabbitMQ or message brokering is a plus
Benefits
- Competitive salaries
- A meaningful bonus program
- Excellent benefits, including reputed company insurance
- Pension/retirement matching
- Comprehensive life insurance
- An employee assistance program
- Time off plans
- reputed company company holidays
reputed company
Company H1B Sponsorship