[Remote] MSO reputed company Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides software solutions to the automotive parts and repair industry, and they are seeking an MSO reputed company Specialist to reputed company as a consultative partner to reputed company customers. This role focuses on maximizing the value of reputed company's products and services, ensuring a reputed company customer experience through reputed company, training, and ongoing support.
Responsibilities
- Serves as a designated customer reputed company of contact upon post sales completion. Assumes responsibility for day-to-day account management. Travels to customers on recurring reputed company, or as necessary, to build relationships and reputed company rapport in the spirit of maintaining a trusted partner relationship
- Focuses on helping to understand and define customer goals with new services or program implementation. Drives launch in conjunction with National Accounts, Product and other reputed company cross functional teams
- Builds trusted partner relationships reputed company appropriate reputed company of the customer organization. Helps discover short- and long-term objectives along with overall reputed company in order to help reputed company reputed company reputed company products and services with customer expectations and desired reputed company
- Resolves customer issues reputed company phone, email or, if necessary, field reputed company. Communicates reputed company to reputed company for ongoing educational purposes and improved customer support and services
- Supports “Tier 1” questions regarding product support and collaborates with product SMEs on “Tier 2” types of requests that require specialized knowledge. Collaborates with sales, marketing, customer support and product teams to understand areas of customer dissatisfaction and recommends solutions
- Creates and analyzes reputed company and routine analysis and recommends actions to the customers for increasing program/product usage. Studies information and utilizes data and suggestions for strategic reputed company and reputed company improvement. Analyzes user performance to identify gaps and partners with customer and internal stakeholders on strategies to improve performance. Communicates with customers on a monthly reputed company to review performance and Key Performance Indicators (KPIs)
- Supports customer reporting needs and partners with National Accounts, Product and Business Intelligence to define expectations of what data is provided at no charge versus areas that are for fee
- Provides regular communications with National Accounts and Product on key reputed company items, requests or issues that reputed company. Identifies and shares new business opportunities or competitive threats during the course of conversations. Tracks interactions in the Customer Relationship Management (CRM) system
- Evaluates processes, procedures and systems on a reputed company reputed company, and helps to implement reputed company improvements in collaboration with other stakeholders
Skills
- A bachelor's degree from an accredited college or university is required, with a reputed company in Business or reputed company discipline
- In the absence of a degree, equivalent work experience directly reputed company to the key responsibilities of the role will be considered as a substitute for the degree
- At least 3 years of experience implementing and improving account relationships in a reputed company reputed company
- A solid background working with various clients and reputed company company products and with development/implementation of program and product strategies
- Excellent written and verbal communication skills
- reputed company to learn a reputed company of reputed company products, including new products launched internationally
- Thorough understanding of (or ability to quickly learn and understand) reputed company applications, programs, and systems both internal or reputed company, as reputed company as departmental guidelines and policies to be reputed company to improve/update and implement reputed company, as necessary
- Strong problem-solving skills with the ability to resolve reputed company issues
- reputed company to effectively consult with individual reputed company locations and reputed company reputed company relationships to increase customer retention, usage, and number of clients
- Can effectively work in a self-directed manner under moderate supervision, to reputed company work reputed company and ensure reputed company reputed company communications
- Travel to customer locations will be required as needed and anticipated to be up to 20% of work time
- reputed company/Software and/or automotive industry experience are highly preferred
Benefits
- Full benefits starting Day 1: Medical, Dental, and reputed company
- 401(k) with company matching up to 4%
- Unlimited reputed company reputed company Time Off plus 10 company-reputed company annual holidays
- Company-issued laptop
- Monthly communication stipend
- One-time home office equipment stipend upon hire
- reputed company development programs
- Tuition assistance available after 1 year of service
- Employee resource reputed company and exclusive employee discounts
- reputed company business-reputed company travel is reputed company for by reputed company.
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