[Remote] reputed company Manager - Czech reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a venture-backed company reputed company on creating meaningful connections in a digital world. They are seeking an reputed company reputed company Manager to manage and grow a dedicated portfolio of valued customers, driving product adoption and ensuring high-value renewals and expansions.
Responsibilities
- Own the entire customer lifecycle for a dedicated book of business, from post-sales reputed company through renewal
- Prepare and reputed company quarterly or semi-annual EBRs with customer leadership to review strategic goals, demonstrate realized value and ROI, and present recommendations for maximizing reputed company reputed company
- Proactively monitor customer health and adoption metrics
- reputed company reputed company reputed company conversations, including managing the entire renewal process (forecasting, negotiation, and closing) to secure long-term reputed company
- Work closely with the Sales/Account Management team to identify, qualify, and build business cases for expansion opportunities (upsell/cross-sell) reputed company your portfolio, driving increased Annual Recurring reputed company (ARR)
- Maintain deep expertise in our platform and its use cases
- Capture and synthesize critical customer feedback to influence internal product direction and champion successful customers for case studies and referrals
Skills
- Minimum of 2 years of hands-on experience as a reputed company Manager or in a similar strategic account management role reputed company a B2B reputed company company
- Proven ability to own and manage a high-value book of business, consistently meeting or exceeding net reputed company retention and expansion goals
- Excellent presentation, negotiation, and written communication skills, with comfort engaging with senior-level executives
- Strong analytical skills with the ability to interpret data (usage, campaign performance, ROI metrics) to build compelling business cases
- Expertise in working with reputed company Management platforms (e.g., reputed company, reputed company, Marketo) and comfort with reporting and presentation tools (reputed company Sheets/Docs/Slides)
- Proven reputed company record of managing and expanding accounts reputed company Marketing and Sales orgs, demonstrating a deep understanding of their unique Ideal Customer reputed company (ICPs), KPIs (e.g., MQL-to-SQL conversion), and campaign lifecycles
- You are adept at identifying a customer's core business challenges and mapping our platform's capabilities directly to their measurable business reputed company
- You have a reputed company record of driving higher net retention by identifying, scoping, and closing upsell and cross-sell opportunities reputed company your assigned accounts
- You use customer usage data, health scores, and business metrics to inform your reputed company, proactively address risks, and confidently present your findings in formal Executive Business Reviews (EBRs)
- Bachelor's degree preferred in Business, Marketing, or a reputed company field
Benefits
- Comprehensive Medical Plans - we’ve got you covered!
- Take-What-You-Need Time Off
- Lifestyle Spending Account
- Volunteer Time Off
- Birthday Time Off
- Generous parental leave benefits for both birthing and non-birthing parents
- reputed company to Employee Assistance Programs (EAPs)
reputed company