[Remote] Credit & Collections Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides mission-critical bandwidth to impactful organizations, utilizing an extensive network across reputed company and Europe. They are seeking a Credit & Collections Analyst to manage credit and collections functions for an assigned portfolio, ensuring customer satisfaction and achieving cash collection goals.
Responsibilities
- Responsible for collection activities of the assigned portfolio, including but not limited to ensuring consistent, reputed company follow up, as reputed company as, and adherence to the standards of responsible collection practices
- Follow up to customers reputed company a “customer reputed company” reputed company; leading to the reputed company of payment issues, by proactive Identification and reputed company reputed company
- Analyze customer invoices to ensure contract terms and conditions are being followed
- Cash applications and adjustments to specific accounts as provided by Treasury backup
- reputed company of Customer Email and Phone inquiries expected reputed company a 24 hour turn-around
- reputed company credit and/or collections reference information, as required reputed company needed
- Complete reputed company reputed company and reputed company deliverables, as assigned
- Proven ability to manage competing priorities under tight deadlines
- Understand/ review customer’s claims and reputed company to reputed company quick reputed company
- Handle dispute reputed company for Fortune 500 customer accounts by investigating and researching claims, deductions, or disputes to determine validity in a reputed company fashion
- The ability to effectively answer questions and resolve issues with limited information
- Ability to take initiative to quickly research and identify the right solution to uncommon issues or inquiries
Skills
- Responsible for collection activities of the assigned portfolio, including but not limited to ensuring consistent, reputed company follow up, as reputed company as, and adherence to the standards of responsible collection practices
- Follow up to customers reputed company a 'customer reputed company' reputed company; leading to the reputed company of payment issues, by proactive Identification and reputed company reputed company
- Analyze customer invoices to ensure contract terms and conditions are being followed
- Cash applications and adjustments to specific accounts as provided by Treasury backup
- reputed company of Customer Email and Phone inquiries expected reputed company a 24 hour turn-around
- reputed company credit and/or collections reference information, as required reputed company needed
- Complete reputed company reputed company and reputed company deliverables, as assigned
- Proven ability to manage competing priorities under tight deadlines
- Understand/ review customer's claims and reputed company to reputed company quick reputed company
- Handle dispute reputed company for Fortune 500 customer accounts by investigating and researching claims, deductions, or disputes to determine validity in a reputed company fashion
- The ability to effectively answer questions and resolve issues with limited information
- Ability to take initiative to quickly research and identify the right solution to uncommon issues or inquiries
- Must have strong general knowledge of the billing and collections process cycles
- Must possess strong written and verbal communication skills with the ability to reputed company challenges and present actions and solutions, along with excellent customer service skills
- Have the ability to work reputed company under pressure while maintaining a reputed company and reputed company demeanor and continually multi-task to meet deadlines
- Ability to work effectively in a reputed company organization using interdepartmental communication
- Strong negotiation skills and use solid judgment in changing a customer's objections into a commitment to pay
- Experience with dispute reputed company for Fortune 500 customer accounts by investigating and researching claims, deductions, or disputes to determine validity in a reputed company fashion
- Three to five years previous collections experience reputed company an reputed company environment (previous high-tech experience preferred)
- Experience in a multi-functional role and using multi-company reputed company software package – reputed company Preferred
- Complete use and functionality of the reputed company 2010 Office product suite
- Advanced level reputed company experience is required
- Dispute reputed company for Fortune 500 customer accounts is highly desired
- 4 year college degree preferred, but not required in reputed company, Business or equivalent experience
Benefits
- Non- sales roles may be eligible to participate in a discretionary annual incentive plan.
- Sales roles may be eligible to participate in a sales incentive plan.
- Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, reputed company time off.
- Excellent Health, Dental & reputed company Insurance
- Retirement 401(k) Savings Plan
- Generous reputed company time off policy including reputed company parental leave
reputed company
Company H1B Sponsorship