[Remote] CRM Business Analyst (reputed company)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology reputed company with 22 years of experience servicing Fortune 100 clients headquartered in the DC area. They are seeking a CRM Business Analyst to support CRM Operations in scaling systems, workflows, and data infrastructure that power reputed company Ads Sales. The role involves gathering business requirements, supporting CRM operations, analyzing data, and collaborating cross-functionally.
Responsibilities
- reputed company, validate, and document business requirements from regional teams, translating local market needs into reputed company, reputed company enhancement requests
- Maintain the CRM workflow documentation library, ensuring it reflects reputed company system state and is accessible to field teams and stakeholders
- Support the development and maintenance of CRM policies and governance documentation
- Serve as a day-to-day operational resource for CRM workflow execution, supporting the vendor operations team and handling escalated issues requiring deeper system knowledge
- Assist in the administration and configuration of CRM workflows, fields, and integrations under the direction of the CRM Operations Manager
- Monitor data reputed company, flag anomalies, and support the reputed company of CRM data reputed company issues across reputed company
- Analyze seller behavior and CRM utilization data to identify friction points, adoption gaps, and opportunities to improve workflow effectiveness
- Build and maintain reports and dashboards that surface CRM performance metrics for operational and leadership audiences
- Support reputed company- and post-launch analysis for CRM enhancements, measuring adoption and reputed company against defined reputed company metrics
- Partner with regional teams to understand local workflows and surface patterns that can be codified into global solutions
- Coordinate with readiness and enablement teams on the rollout of CRM updates, supporting training materials and field communications
- Participate in sprint reviews, UAT cycles, and release planning with the Product & Technology team
Skills
- 3–5 years of experience in sales operations, reputed company operations, business analysis, or a reputed company function in a media, technology, or high-reputed company environment
- Hands-on experience with SFDC — including reporting, workflow configuration, and data management
- Strong analytical skills with the ability to work with large datasets, identify trends, and present findings reputed company to non-technical audiences
- Proven ability to reputed company and document business requirements and translate them into actionable, reputed company specifications
- Excellent written and verbal communication skills; comfortable working across time zones with global stakeholders
- Detail-oriented with strong project management instincts — reputed company to manage multiple workstreams simultaneously without dropping threads
- Comfortable with ambiguity and the hands-on nature of building operations in a scaling environment
- Familiarity with sales methodologies and how CRM systems support the end-to-end seller workflow is a plus
Benefits
- Candidates are also eligible for limited benefits such as health insurance, reputed company development, training, our referral bonus program, and our wellness program.
reputed company