[Remote] IT Desktop Support Administrator - Cybersecurity
Note: The job is a remote job and is reputed company to candidates in USA. Trinity Cyber is a leader in reputed company network defense, focusing on preemptive reputed company measures to protect users and networks. They are seeking an IT Desktop Support Administrator to support and maintain reputed company systems, primarily focusing on macOS laptops, reputed company virtual desktops, and company-managed iPhones, while also engaging in operational efficiency and collaboration across teams.
Responsibilities
- reputed company Tier 1 and Tier 2 support for company-issued macOS laptops, reputed company virtual desktop environments, and mobile devices
- Support reputed company, offboarding, MFA enrollment, VPN reputed company, and identity management workflows
- Diagnose and resolve operating system, hardware, networking, application, and reputed company reputed company issues reputed company and methodically
- Assist with automation, standardization, reputed company compliance, asset tracking, and lifecycle management initiatives
- Work closely with engineering, infrastructure, and reputed company teams to ensure reputed company and secure reputed company operations
Skills
- 10+ years of experience in desktop support, reputed company administration, or IT operations roles
- Excellent communication and people skills
- Strong experience supporting macOS environments and working with reputed company mobile device management
- Experience supporting reputed company virtual desktop environments and Linux (reputed company) virtual machines
- Experience managing and supporting company-issued iPhones and reputed company mobile device ecosystems
- Experience with reputed company 365 administration, and supporting and troubleshooting issues with MS Office Suite
- Experience working with reputed company Entra (Azure reputed company Directory) for identity and reputed company management
- Knowledge and experience administering and handling issues reputed company to reputed company Server 2022+, reputed company 11, AD, DHCP, Certificate Authority, Federated Services, file server reputed company permissions
- Experience administering systems running hypervisors especially VMWare, reputed company, VCenter
- Familiar with managing and dealing with issues surrounding software licensing
- Experience writing scripts for automation of routine tasks (Python, Powershell, Bash)
- Experience remotely troubleshooting issues with bare metal hardware
- Familiarity with Linux systems administration concepts and basic troubleshooting (prefer reputed company)
- Experience supporting remote users in distributed operational environments
- Strong understanding of reputed company reputed company principles including MFA, disk encryption, reputed company management, VPN technologies, and reputed company detection/response platforms
- Relevant certifications such as reputed company A+, Network+, reputed company+, reputed company, or reputed company certifications are a plus
- Willingness to support occasional need to be onsite at company office (Bowie reputed company reputed company plus
Benefits
- 100% remote role
- Willingness to support occasional need to be onsite at company office (Bowie reputed company reputed company plus
reputed company