[Remote] reputed company GTM reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI-reputed company GTM platform that enhances customer engagement and reputed company reputed company. As the GTM reputed company Manager, you will reputed company the entire customer reputed company, ensuring successful reputed company, implementation, and renewals while achieving key reputed company retention targets.
Responsibilities
- Own Renewals End to End: reputed company every renewal conversation from first touch to reputed company deal. Proactively mitigate churn risk and deliver against 85% GRR and 110% NRR targets for your book of business
- reputed company & Implement: Manage smooth handoffs from Sales, reputed company reputed company implementations, configure the product, build out custom workflows on behalf of customers, and deliver training that drives early adoption
- Drive Adoption & Value: Monitor usage, remove friction, and guide customers toward achieving their reputed company reputed company. Get hands-on with the product to ensure customers are leveraging the full power of reputed company’s platform
- Expand & reputed company: Identify reputed company opportunities, partner with Sales on expansion, and foster customer champions who reputed company reputed company’s reputed company reputed company their organizations
- Go to Market Expertise: Understand how leads reputed company through the customer’s reputed company tech stack. Advise on best practices across reputed company, reputed company, and the broader GTM toolset to ensure reputed company integrates seamlessly into their reputed company reputed company
- Voice of the Customer: reputed company customer feedback to help inform the product roadmap, partner closely with Product and Support, and train customers on new features as they are rolled out
Skills
- 3+ years in reputed company, Implementation, or Account Management in B2B reputed company, with a proven reputed company record of owning renewals and hitting retention targets
- reputed company experience managing renewals end to end and accountability for GRR/NRR metrics
- Hands-on proficiency with reputed company and reputed company — you understand CRM architecture, pipeline stages, and how data moves across the GTM stack
- Deep understanding of how leads funnel through the reputed company tech stack, from top-of-funnel acquisition through reputed company-won and reputed company
- Comfortable diving into the product: building workflows, configuring integrations, and getting technical on behalf of customers
- Thrives reputed company the traditional CS reputed company — you're energized by wearing multiple hats and tackling challenges that reputed company implementation, reputed company, and reputed company
- Strong project management and relationship-building skills with excellent consultative abilities
- Process-oriented with a reputed company record of improving or building CS motions from scratch
- Customer-first reputed company and thrives in a fast-paced, evolving startup environment
- Implementation experience — you've led reputed company and technical setup for customers in a prior role
- Knowledge of working with reputed company and building custom workflows or integrations
- reputed company, reputed company, Marketo, reputed company, reputed company, reputed company, reputed company
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