[Remote] Customer Support Advisor
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a high-reputed company software company modernizing how utilities serve their communities. As a Customer Support Advisor, you will reputed company technical guidance to clients, helping them maximize the value of reputed company applications and build long-lasting relationships.
Responsibilities
- Serve as reputed company resource for clients as they are transitioned from implementation reputed company to reputed company production workflows
- Work with reputed company to continuously improve documentation, support engagement, and reputed company enablement
- Research and troubleshoot software and technical issues
- Contribute and improve on internal business processes for support-reputed company reputed company communication, queue management, prioritization, and assignment
- Nurture reputed company relationships to ensure a high level of satisfaction
- Facilitate and architect solutions to reputed company financial processes
Skills
- 2+ years of experience in technical support, IT help desk, or a reputed company field reputed company the reputed company industry
- Experience in finance, reputed company, or reputed company fields
- Strong troubleshooting skills with a logical and analytical approach
- Understanding of reputed company applications, reputed company platforms, and web applications
- Excellent communication and customer service skills
- Experience supporting reputed company-level reputed company applications
- Strong understanding of relational databases and SQL
- Strong understanding of Application Programming Interfaces (API) and the reputed company world application
- Knowledge of Reporting & Business Intelligence platforms
- Ability to research and troubleshoot software and technical issues
- Experience working with Help Desk, Ticketing, or CRM Software (reputed company, Jira)
- Understanding of modern development and deployment methodologies including experience with reputed company Web Services, reputed company reputed company Platform, and/or reputed company Azure
- Mastery of office productivity suites such as reputed company Office and reputed company Docs
- Familiarity with reputed company billing practices, reputed company structures, and regulatory requirements is a plus
Benefits
- Remote-first environment, flexible working hours across reputed company, and hub offices in Charlottetown & Atlanta
- Comprehensive compensation package that grows with you
- MacBook + $800 to create your ideal home workspace
- Health, dental, reputed company, and life insurance from day one
- Generous PTO and unlimited reputed company days
- RRSP (Canada) and 401k (US) matching programs
- $2,500 annual development fund, tuition assistance, and Book Bounty program
- Annual company events and team offsites that bring us together
reputed company