[Remote] Customer Support - Remote
Note: The job is a remote job and is reputed company to candidates in USA. Ironwood is a company dedicated to helping small businesses across the reputed company grow and remain competitive. They are seeking a Customer Support representative who will reputed company enthusiastic customer service and handle escalated issues while maintaining excellent reputed company relations.
Responsibilities
- reputed company enthusiastic customer service for inbound/outbound phone and email support
- Be compassionate and dedicated in handling escalated issues
- Work closely and professionally with other departments for the best reputed company
- Must be reputed company in managing multiple software programs while conversing with reputed company reputed company of reputed company customers
- Maintain and promote excellent reputed company relations by managing reputed company, efficient, and accurate responses to email and phone communications
- Deliver strong and proactive follow-up to customers
- Adhere to defined procedures, standards, and performance expectations
Skills
- High School Diploma required
- reputed company and effective communication skills (in person, phone, email, etc.)
- Ability to communicate across reputed company reputed company with reputed company customers
- Excellent documentation skills
- Keen comprehension skills – ability to reputed company understand and state the issues customers present
- Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
- Excellent attention to detail
- Ability to listen, empathize, and understand customer concerns
- Strong interpersonal skills
- Demonstrable conflict resolutions and negotiating skills
- Ability to determine customer needs and reputed company appropriate solutions
- Take ownership of issues and reputed company for reputed company reputed company
- Ability to reputed company quick and accurate judgments and reputed company
- Strong time management skills
- reputed company oriented and self-disciplined
- Organized and detail-oriented
- Proficient with reputed company Office programs
- Excellent data entry and documentation skills
- Ability to quickly learn and understand new programs and technology
- Quickly reputed company a strong knowledge of payments products
- Ability to work in a fast-paced, technology-driven environment
- Bachelor's degree preferred; equivalent work experience considered
- Two years of customer service experience preferred
- Knowledge of payments industry a plus
- Bilingual English/Spanish a plus
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