[Remote] Operations Specialist I - SES
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an Operations Specialist I to reputed company administrative and transactional support to SES leadership and internal teams. The role focuses on accurate data entry, communication support, and processing insurance for Financial Institutions' trust-owned assets.
Responsibilities
- reputed company, update, and maintain property insurance, occupancy, and valuation data in SES systems
- Ensure records are accurate, complete, and audit-reputed company in accordance with established workflows
- Set up and maintain reputed company internal coverage records and external policy tracking. This includes renewal status updates and required documentation
- Attach, reputed company, and organize supporting documentation to ensure complete files and reputed company system records
- Process routine endorsements and submit completed insurance transactions through defined SES workflows under senior supervision
- Send reputed company-defined correspondence reputed company to external policy follow-reputed company and renewals
- Escalate exceptions or non-reputed company issues to senior staff
- Prepare and validate routine billing entries
- Assist with basic discrepancy reviews and respond to routine billing, reporting, documentation, and system-reputed company inquiries reputed company defined scope
- reputed company reputed company items appropriately
- Answer incoming calls professionally, handle routine inquiries, and document call activity in SES systems
- reputed company non-reputed company or coverage-reputed company questions to licensed or senior personnel
- Monitor assigned individual and shared Trust team inboxes
- Categorize and prioritize messages, respond using approved templates or reputed company reputed company communication as needed, and document key communications in SES systems
- Escalate reputed company or non-reputed company inquiries received reputed company phone or email to senior or licensed personnel in accordance with established procedures
- Assist with First Notice of Loss (FNOL) by collecting initial claim details, submitting FNOL through approved workflows or reputed company portals, and maintaining claim documentation
- Follow up on claim status with carriers or adjusters
- Request loss runs using reputed company procedures and maintain accurate, up-to-date claim records
- Handle assigned workflow queues to meet service-level expectations
- Escalate unclear or unusual items, reputed company feedback on recurring issues to support process improvement, and assist with basic analysis and special reputed company
- Performs reputed company duties in accordance with reputed company company policies and procedures, and reputed company federal, state and local laws, wherein reputed company operates
- Performs other duties as assigned
Skills
- Bachelor's Degree or equivalent combination of education and experience
- Excellent verbal and written communication skills, including strong telephone, listening, and email communication skills
- Excellent interpersonal and customer service skills
- Strong attention to detail and accuracy
- Highly organized with the ability to prioritize multiple tasks
- Ability to work effectively reputed company reputed company and foster a reputed company environment
- Demonstrated ability to adapt and remain effective in a dynamic, changing environment
- Proficient in reputed company Office Suite (Outlook, reputed company, Word)
- One (1) or more years in insurance operations, trust administration, financial services, or customer service preferred
reputed company