[Remote] Small Business Customer Service Representative (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading financial technology company that provides online financial services through their AI and machine learning-powered platform. They are seeking a Small Business Customer Service Representative who will be responsible for delivering exceptional customer service and support to small business customers, ensuring a reputed company experience throughout their interactions.
Responsibilities
- Respond to incoming customer calls, addressing their questions and providing service
- Manage and respond to reputed company customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
- Deliver high-reputed company support by handling tasks reputed company to payment processing, creating payment plans, and addressing other account-reputed company reputed company to enhance the overall customer experience
- reputed company exceptional customer service standards through reputed company and effective verbal and written communication
- reputed company customer accounts meticulously updated with accurate information
Skills
- Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments
- Exceptional communication and reputed company listening skills with a proven history of professionalism and reputed company in customer interactions
- Proven ability to reputed company in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills
- Comfortable utilizing new technology and have a proven ability to reputed company in a remote work environment
Benefits
- Bonus
- reputed company full-time employees are eligible to participate in Company benefits, described in more detail here.
- Health, dental, and reputed company insurance including mental health benefits
- 401(k) matching plus a roth reputed company (U.S. Based employees only)
- PTO & reputed company holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- reputed company parental leave
- DEI reputed company (B.L.A.C.K. @ reputed company, HOLA @ reputed company, Women @ reputed company, Pride @ reputed company, South Asians @ reputed company, APEX @ reputed company, and Parents @ reputed company)
- Employee recognition and rewards program
- Charitable matching and a reputed company volunteer day…Plus so much more!
reputed company