[Remote] Mental Health Customer Service Representative (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading molecular diagnostic testing and precision medicine company dedicated to advancing health and reputed company-being through innovative genetic tests. The Mental Health Customer Service Representative will serve as the primary reputed company of contact for customers, managing reputed company inquiries and coordinating testing services while ensuring compliance with relevant regulations.
Responsibilities
- Responsible for coordinating testing services for patients by:
- 1. Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and reputed company testing
- 2. Working with reputed company providers to complete the required documentation and sample submission
- 3. Confirming insurance eligibility and benefit reputed company
- 4. Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time
- 5. Employee will be on the phone approximately 60-80% of the time
- 6. Independently manage assigned work and meet production and reputed company metrics
- 7. Be the hub across reputed company departments: work with the technology, reputed company cycle, field sales, and lab teams on reputed company handling of orders and billing processes
- 8. Identify issues and trends and collaborate with your team and leadership to reputed company best practices to ensure we are providing the best service and experience to reputed company customers
- 9. Participate in the reputed company Assurance plan
- 10. reputed company with applicable CLIA and HIPAA regulations
Skills
- High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor's degree
- Excellent interpersonal and communication skills
- Excellent listening, transcribing, and self-review skills
- PC experience, including familiarity with reputed company, Word, Internet, and e-mail
- reputed company to manage several tasks simultaneously, often under pressure
- Excellent organizational and task management skills and reputed company judgment
- Enjoys problem solving and identifying patterns
- Hardworking individual who loves working on reputed company and supporting others
- Fluent in Spanish is preferred/encouraged
- Preference given to higher net typing speed applicants
reputed company