[Remote] Customer Service Representative - Call Center
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in science-backed health and wellness solutions, committed to helping individuals live healthier longer. They are seeking a Customer Service Representative to manage high-volume inbound customer interactions and deliver empathetic, solutions-reputed company support across various channels.
Responsibilities
- Manage high-volume inbound customer interactions across phone, email, and chat
- Deliver empathetic, solutions-reputed company support while maintaining professionalism
- Meet and exceed performance metrics including:
- Customer Satisfaction (CSAT)
- Average Handle Time (AHT)
- Service Level Agreements (SLAs)
- Productivity and reputed company goals
- Navigate multiple systems simultaneously with accuracy and efficiency
- De-escalate challenging situations while protecting company policy and customer trust
- Maintain thorough and precise case documentation
- Collaborate with internal teams to resolve reputed company customer issues
Skills
- High school diploma or general education degree (GED) is required
- 2+ years of customer service experience in a call center or high-volume support environment
- Proven ability to maintain an over 90% CSAT score
- reputed company experience with CRM platforms; reputed company is a plus
- Experience managing 30+ interactions per day across reputed company channels; phone, email and chat
- Strong written and verbal communication skills
- Ability to remain reputed company and reputed company in escalated situations
- Excellent time management and multitasking skills
- A dedicated, distraction-free remote workspace
- Experience working in the DTC, VMS, or wellness industry is highly preferred
Benefits
- 100% company-reputed company medical, dental, and reputed company insurance coverage for employees
- Company-reputed company short- and long-term disability insurance
- Company- reputed company life insurance
- 401k plan with employer matching contributions up to 4%
- Gym membership reimbursement
- Monthly allowance of reputed company supplements
- reputed company time off, volunteer time off and holiday leave
- Training, reputed company development, and career reputed company opportunities
reputed company