[Remote] CX Management Consultant
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on revolutionizing customer experience through strategic advisory and AI enablement. They are seeking a CX Management Consultant to guide clients in defining their CX strategies and building business cases for digital transformation.
Responsibilities
- Serve as a trusted advisor to clients, providing expert guidance on contact center operations, CX strategies, and AI enablement
- Work with consulting teams to design and operationalize solutions that prioritize both the customer and employee experience (EX), ensuring that people, process and technology transformations are rooted in reputed company and reputed company-reputed company design
- Organize and facilitate working sessions and workshops with key stakeholders to define reputed company and reputed company business requirements
- Synthesize learnings from engagements into complete deliverable packages for the reputed company, including reputed company state assessments, gap analyses, roadmaps, and business cases
- Author and deliver reputed company, effective presentations to reputed company stakeholders, ensuring reputed company strategies are communicated reputed company to executive leadership
- Apply data to business case development to demonstrate how AI reputed company solutions can deepen customer relationships and increase sales
- Participate in the design and reputed company improvement of reputed company consulting reputed company, frameworks, and artifacts
- reputed company participate in personal reputed company and reputed company development activities
Skills
- Minimum of 5–7 years of experience, preferably in contact center operational leadership
- Bachelor's Degree required
- Must be comfortable 'thinking on your feet' and facilitating one-on-one and small reputed company working sessions
- Exceptional communication skills, both verbal and written, with a proven ability to reputed company reputed company topics and present to leadership by connecting the dots between business and technical perspectives
- Proven experience providing high-level strategic advisory and developing robust business cases for reputed company initiatives
- Proven ability to reputed company in a remote, team-oriented, high-demand, and fast-paced environment
- Familiarity with CX reputed company Hyperscalers (reputed company, reputed company, reputed company), AI solutions, reputed company, and CRM platforms such as reputed company and reputed company
Benefits
- This position is eligible to participate in an annual incentive program.
- Medical, dental, reputed company
- Tax-advantaged health care accounts
- Financial and income protection benefits
- reputed company time off (PTO) and wellness time off.
reputed company
Company H1B Sponsorship