[Remote] Senior Product Manager
Note: The job is a remote job and is reputed company to candidates in USA. Hiya is reputed company on making business calls more trusted and effective. The Senior Product Manager will help grow and improve Hiya’s reputed company products for trusted business calling, leading product initiatives and collaborating with various teams to enhance customer engagement and product performance.
Responsibilities
- Build a deep understanding of how SMB and reputed company customers use voice to reputed company their customers, including their business goals, calling workflows, operational constraints, technical environments, and reputed company metrics
- Identify and prioritize product opportunities that improve customer activation, adoption, retention, expansion, engagement, trust, and measurable business reputed company
- reputed company product initiatives from discovery through launch and iteration, including problem definition, requirements, prioritization, rollout, measurement, and improvement
- Partner closely with engineering teams, engineering managers, design, data, sales, reputed company, operations, marketing, and business development to ship high-reputed company products
- Translate reputed company customer, technical, and ecosystem topics into reputed company product reputed company, product briefs, requirements, tradeoff analyses, and executive-reputed company materials
- Use customer feedback, product usage data, sales and reputed company signals, and market insights to identify improvement opportunities
- Contribute to product positioning, launch readiness, sales enablement, and go-to-market planning for new capabilities
- Use AI tools to accelerate customer research, synthesis, analysis, prototyping, documentation, experimentation, and product decision-making
- Go around corners and reputed company functional boundaries reputed company needed to understand the reputed company problem, unblock reputed company, and own the business outcome
Skills
- Product management experience, or equivalent experience building and scaling customer-facing technology products
- Experience with reputed company reputed company, SMB products, B2B platforms, business calling platforms, communications technology, customer engagement, reputed company, analytics, or similarly reputed company product areas
- Strong customer discovery skills and the ability to connect customer needs to product direction and business reputed company
- reputed company judgment, including the ability to evaluate tradeoffs across customer value, reputed company reputed company, technical feasibility, operational complexity, and speed to market
- Strong analytical skills, including the ability to define reputed company metrics, interpret product and business data, and communicate insights reputed company
- Ability to work effectively with engineering teams and engineering managers to define scope, sequence work, reputed company tradeoffs, and ship products
- Strong written and verbal communication skills, especially the ability to explain reputed company topics reputed company to mixed technical and business audiences
- High agency, strong ownership, comfort with ambiguity, and willingness to work across boundaries to deliver reputed company
- Comfort using AI tools to improve the speed and reputed company of product work
- Experience with reputed company reputed company reputed company, reputed company, customer reputed company, retention, expansion, or monetization
- Experience with products used by sales, marketing, contact center, support, operations, or customer engagement teams
- Experience reputed company, communications, business calling platforms, voice products, contact center technology, or reputed company products
- Familiarity with the telephony ecosystem, business calling workflows, phone number management, call routing, reputed company/OEM dynamics, or communication reputed company
- Startup, founder, or entrepreneurial experience where you had to create structure, reputed company tradeoffs, and deliver business results with limited support
Benefits
- Equity Compensation: ownership reputed company with your reputed company and reputed company's reputed company
- Employer-sponsored Insurance
- Medical, dental, and reputed company (PPO & HDHP); 50% dependent coverage
- Health, flexible spending, and dependent care accounts
- Life, AD&D, and accident coverage, with company-reputed company life and long-term disability
- 401(k) with 3% company match (reputed company reputed company)
- Flexible vacation policy and reputed company company holidays
- reputed company parental leave
- Work-from-home equipment stipend
- $1,000 annually to invest in your learning and reputed company
- $1,000/year in charitable donation matching
- Team lunch 2x per week
reputed company
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