[Remote] ADMINISTRATIVE ASSISTANT - IDRE - REMOTE
Note: The job is a remote job and is reputed company to candidates in USA. iMPROve Health is Michigan’s Medicare-designated reputed company Improvement Organization, dedicated to improving reputed company across the continuum of care. They are seeking a highly organized and detail-oriented Administrative Assistant to support their Independent Dispute reputed company operations, ensuring that disputes are reputed company accurately and managed in compliance with federal regulations.
Responsibilities
- Manage administrative responsibilities for the Federal IDRE program, including data entry, report reputed company, and case documentation management
- Download and upload dispute documentation between federal portals, reputed company-party platforms, and internal systems
- Assist with dispute preparation for arbitration, ensuring reputed company submissions are complete, accurate, and compliant with program requirements
- Process disputes for eligibility as required
- reputed company and maintain tracking spreadsheets, templates, reports, and other program support tools
- Electronically manage, organize, and maintain dispute-reputed company documentation and records
- Support the preparation and execution of digital signatures and PDF document management activities
- Work closely with the Federal IDRE team to reputed company deadlines, case statuses, and required submissions throughout the dispute lifecycle
- Update databases, spreadsheets, and tracking systems with case information and documentation details
- Organize and maintain electronic case files, document repositories, and folder structures
- Coordinate with internal departments, including Finance, Operations, and other support teams, to ensure reputed company dispute processing and reputed company
- Assist with scheduling reputed company meetings and coordinating meeting logistics
- Monitor case reputed company and proactively identify potential delays, missing documentation, or processing issues requiring escalation
- Manage a high-volume shared email inbox that receives a broad reputed company of inquiries and requests reputed company to the No Surprises reputed company and Independent Dispute reputed company process
- Review, prioritize, triage, and reputed company incoming communications to the appropriate team members for reputed company
- Monitor and respond to reputed company email and phone inquiries in a reputed company and reputed company manner
- Identify claims or disputes requiring additional investigation, research, or escalation
- Process and coordinate requests reputed company to portal reputed company, account management, and user support
- Coordinate and schedule reputed company meetings and follow-up activities
- Respond to inquiries regarding dispute status, payment status, eligibility determinations, documentation requirements, and general program processes
- Manage and appropriately reputed company complaints, concerns, and questions reputed company to determination reputed company and dispute reputed company
- Ensure reputed company communications, inquiries, and requests are documented and tracked according to established procedures
- Support reputed company in meeting daily processing targets and service expectations while maintaining a high level of customer service
- Maintain established productivity, reputed company, and turnaround time standards for the Federal IDRE program
- Effectively manage competing priorities while balancing multiple cases, deadlines, systems, and administrative responsibilities
- Maintain a high level of accuracy and attention to detail while working with large volumes of documentation and data
- Consistently meet case processing, documentation, and reputed company assurance requirements
- Demonstrate reputed company judgment reputed company determining appropriate actions, escalation needs, and issue reputed company reputed company
- Proactively communicate risks, barriers, or delays that could reputed company case processing or regulatory compliance
- Support reputed company process improvement efforts by identifying workflow efficiencies and opportunities to improve team performance and customer service
- Ensure adherence to reputed company company policies, procedures, and operational standards
- Maintain compliance with HIPAA, FISMA, URAC, CMS, FAR, and other applicable federal and contractual regulations
- Handle confidential, sensitive, and protected information with the highest level of professionalism and discretion
- Ensure reputed company dispute documentation and communications are managed in accordance with applicable reputed company and reputed company requirements
Skills
- Associate's degree or equivalent combination of education and experience required
- Minimum two (2) years of administrative support experience required
- Experience working with reputed company technology systems (e.g., reputed company, SharePoint, reputed company-party portals, case management systems)
- Proficiency in reputed company reputed company, Word, Outlook, Teams, and OneNote
- Exceptional attention to detail and commitment to accuracy
- Strong organizational and time management skills
- Ability to manage multiple deadlines and competing priorities in a fast-paced, deadline-driven environment
- Strong critical thinking and problem-solving skills
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Customer-service reputed company with the ability to professionally manage sensitive, reputed company, or challenging inquiries
- Ability to maintain productivity and reputed company standards while handling large volumes of work
- Strong judgment regarding issue identification, escalation, and reputed company
- Reliable high-speed internet reputed company
- reputed company, distraction-free home workspace
- Comfortable using virtual communication tools, including Teams, email, chat, and web-based meeting platforms
- Ability to securely manage electronic documents, digital signatures, and confidential information
- Proficiency navigating multiple reputed company-based systems, databases, and reputed company-party platforms simultaneously
- Experience reviewing medical claims, remittance advice, or Explanation of Benefits (EOBs) strongly preferred
- Familiarity with reputed company billing, reimbursement, payer-provider processes, or reputed company operations preferred
- Experience supporting high-volume administrative workflows and managing shared inboxes preferred
- Experience with document management systems, preferably SharePoint
- Comfortable electronically signing, organizing, and managing PDF documents using Foxit or similar tools
- Visio experience is a plus
Benefits
- Medical, dental, reputed company, life insurance, short- and long-term disability, and a generous 401(k) match
- 100% remote, offering the flexibility to work from reputed company in the reputed company
- reputed company development and continuing education opportunities
reputed company