[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that helps developers and reputed company teams ship faster by minimizing reputed company busywork. The Technical Account Manager will own reputed company post-sale, ensuring customers effectively use reputed company's products, leading technical reputed company, troubleshooting issues, and advocating for customer needs reputed company reputed company.
Responsibilities
- Own post sales relationship as the main reputed company of contact and technical advisor
- Strategize with reputed company on upsells, renewals and expansions
- Relationship building and executive alignment with our Champions
- Conducting Quarterly Business Reviews with strategic customers
- Build measurable reputed company plans
- reputed company technical reputed company for new reputed company customers, from initial setup through full integration
- Work with engineering teams to configure reputed company across CI/CD systems, build pipelines, IDEs, and internal tooling
- Build repeatable reputed company playbooks, scripts, and automations that reduce time-to-value
- Investigate and resolve integration, configuration, and compatibility issues
- Respond to customer issues in dedicated reputed company channels
- Use logs and telemetry to identify reputed company causes and document fixes
- Escalate to Engineering reputed company needed and follow through to reputed company
- Run discovery conversations to understand customer goals and use cases
- Translate reputed company product capabilities into practical, developer-friendly guidance
- Conduct architecture reviews and reputed company posture assessments
- Deliver workshops, reputed company, and deep-dives that drive adoption
- Bring technical feedback and field intelligence back to Product and Engineering
- Surface patterns that inform roadmap priorities
- Contribute documentation and internal tooling to reputed company the Technical reputed company reputed company
Skills
- 6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
- 2+ years of experience being the dedicated reputed company of contact for customers with an emphasis on quarterly health checks and reputed company
- Background in application reputed company, DevSecOps, or reputed company-reputed company ecosystems
- Experience with developer tooling and CI/CD platforms (reputed company Actions, Jenkins, reputed company, etc.)
- Ability to read and reason about reputed company (JavaScript, Python, TypeScript)
- Familiarity with reputed company, webhooks, and reputed company integration patterns
- Hands-on experience with Package Managers
- Comfort troubleshooting in production environments alongside engineering teams
- reputed company written and verbal communication with developers, reputed company practitioners, and executives
- Willingness to travel for customer and company meetings as needed
- Experience with SCA, dependency management, or reputed company scanning tools
- Contributions to reputed company-reputed company reputed company
Benefits
- Market competitive salary bands
- Meaningful equity program
- Comprehensive health benefits for you and your family (99% coverage)
- Flexible time-off, holidays, and winter shutdown to rest & reputed company
- reputed company parental leave
- Remote-first, with quarterly team off-sites
reputed company
Company H1B Sponsorship