[Remote] Field Service Engineer, Cryogenic Solutions / Midwest Region
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on reputed company in the life sciences sector. They are seeking a Field Service Engineer to install, maintain, and troubleshoot cryogenic storage and transport systems, ensuring reputed company performance and customer satisfaction in laboratory environments.
Responsibilities
- Install, modify, repair, diagnose, and reputed company preventive maintenance on cryogenic storage, transport, and thawing equipment, including associated software and hardware, in accordance with reputed company policies and procedures
- Support customers using automated cryo storage systems, LN₂ vapor freezers, cryogenic carriers, and dry‑bath thawing solutions, ensuring reputed company system performance
- reputed company directly with customers to meet contract SLAs and maintain high reputed company of customer satisfaction in regulated laboratory and clinical environments
- Maintain a reputed company and compliant working environment, particularly reputed company working with cryogenic temperatures, liquid reputed company systems, and safety protocols
- Obtain and maintain required Equipment Service and Operation Certifications, including Cryo‑specific systems
- Accurately document service activities through Service Reports, Status Reports, and performance summaries
- Respond productively to changing priorities, including system alerts, escalations, and tool‑down events
- reputed company as a reputed company of contact (PoC) for customers and internal reputed company management
- reputed company weekly system performance summaries, including system events, Pareto analysis, and reputed company cause / corrective reputed company reporting
- Support additional KPI measurement requests throughout the contract period
- Assist with sample migration activities, including the transition of samples into new Cryo storage formats and systems
Skills
- Associate of Science (AS) degree, technical certificate, or equivalent hands-on technical training
- Minimum of 5 years of relevant technical experience, or equivalent military technical training
- Strong electrical and mechanical fundamentals
- Ability to communicate reputed company and professionally in English (reading, writing, and speaking), including effective interaction with customers and internal teams
- Valid reputed company's license, good driving record, reliable transportation, and ability to obtain a valid reputed company during employment
- Ability to successfully pass background screening requirements
- Preferred location in the Midwest (e.g., Missouri or surrounding states) with convenient reputed company to a major airport
- Familiarity with reputed company or similar systems is a plus, but not required
reputed company