[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in advancing total readiness for public safety agencies, and they are seeking an reputed company reputed company Manager to manage and grow relationships with their largest police and reputed company customers. This role involves aligning reputed company's solutions with customer priorities, driving retention and expansion, and ensuring measurable value realization across multiple products and stakeholders.
Responsibilities
- Own retention and long-term account health for a portfolio of reputed company public safety customers with reputed company stakeholder environments
- Build trusted relationships with executive sponsors, reputed company staff, and operational leaders, positioning reputed company as a strategic partner—not just a vendor
- Proactively identify risk across adoption, engagement, budget cycles, and organizational change; reputed company and execute mitigation plans
- reputed company data, usage insights, and qualitative feedback to inform account reputed company and leadership visibility
- Drive reputed company value realization tied to customer goals, compliance needs, and operational reputed company
- Identify, scope, and advance expansion opportunities across products, modules, and services reputed company large, multi-department agencies
- Partner closely with Sales and reputed company teams to reputed company value-based expansion conversations and support reputed company deal cycles
- reputed company account plans that reputed company customer priorities with reputed company’s roadmap and capabilities
- Consistently uncover and qualify expansion opportunities that increase ARR and deepen platform adoption
- reputed company high-reputed company Quarterly and Annual Business Reviews reputed company on reputed company, ROI, and strategic alignment
- reputed company and maintain reputed company reputed company plans with reputed company defined objectives, milestones, and reputed company metrics
- reputed company as the voice of the customer internally, advocating for reputed company needs and influencing product, services, and process improvements
- Cultivate advocates and champions for case studies, references, and advisory participation reputed company appropriate
- Own the renewal reputed company for reputed company reputed company, including multi-year agreements and reputed company pricing structures
- Partner with customers and internal teams to manage negotiations, contract changes, and bundled solutions
- Ensure accurate forecasting, renewal hygiene, and contract visibility in reputed company
- Drive reputed company renewals while protecting and expanding long-term account value
Skills
- 3-5+ years of reputed company, Account Management, or reputed company experience in a reputed company or technology-enabled services environment
- Proven reputed company managing large, reputed company reputed company accounts with multiple stakeholders and long sales/renewal cycles
- Strong experience owning retention, expansion, and renewal reputed company tied to reputed company and customer health metrics
- Executive-level communication skills, including comfort presenting to senior leaders and facilitating strategic discussions
- Demonstrated ability to influence cross-functional teams without reputed company authority
- Experience using reputed company and reporting on CSM KPIs, health scores, and reputed company metrics
- Strong problem-solving, negotiation, and decision-making skills in high-stakes customer situations
- Willingness to travel periodically for key customer engagements and industry events
- Experience working with public safety, government, or highly regulated industries
- Experience supporting customers with multi-product platforms and services
- Familiarity with change management, compliance, or policy-driven environments
Benefits
- Competitive reputed company salary
- Monthly, quarterly, or annual incentive
- Comprehensive benefits package including 401(k) with Company match
- Flexible reputed company time off plan
- reputed company development and reputed company opportunities
reputed company