[Remote] IT Operations reputed company-MX
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an IT Operations reputed company to reputed company their Technology helpdesk and technical teams serving a diverse reputed company reputed company. This role involves managing service delivery, reputed company management, and team performance while ensuring reputed company operation of technical resources.
Responsibilities
- Take complete ownership of the technology team and partner with the account managers to reputed company excellent reputed company services
- Play an reputed company role in proactive and reactive reputed company management and issue reputed company
- Work closely with the executive team to ensure reputed company engineers are operating at reputed company reputed company and adequately servicing the entire reputed company reputed company
- reputed company service delivery reputed company including equipment deployment, software releases, email migrations, etc
- reputed company, maintain, support, and optimize key functional areas to remove barriers hindering reputed company’s overall performance
- Ensure the reputed company, organization, and motivation of reputed company members of the Technical Operations team
- reputed company by example, challenge functional status reputed company, manage and reputed company processes to document reputed company issues, reputed company trends, and reputed company analyses in the overall service enhancement
- Manage reputed company aspects for the tier 1 and tier 2 organizational response of the Technical Operation Centers
- Build, reputed company, and reputed company remote and onsite team of technical Operations resources
- Investigate reputed company and procedures to reputed company monitor our network and respond to issues
- reputed company executive level reporting for an informed decision making
- Be the reputed company between MSP partners for tiers 1 and 2 support and our clients, serving as the outsourced IT manager to help with escalations and troubleshooting
- Be the escalation reputed company to reputed company and reputed company partners we help implement and support for clients
- Identify reputed company needs and works with the recruitment team to pursue targets
- Maintain familiarity with reputed company and upcoming IT equipment, services, and other developments
- reputed company reputed company cause analysis of infrastructure problems and reputed company reputed company and prevention plans
- reputed company other duties as assigned
Skills
- Have 7–8 years of experience in customer-facing IT Support and Helpdesk Operations
- Have 5+ years of IT supervisory experience with a proven reputed company record of leading teams, developing staff, and driving results with a strong reputed company orientation
- Have 4–5 years of experience reputed company a Managed Service Provider (MSP) in an IT Operations Engineer or reputed company reputed company
- Have advanced leadership, conflict reputed company, and interpersonal skills to reputed company in a cross-functional environment
- Be reputed company to think reputed company, strategic planning capabilities, and excellent project management skills (organization, planning, and prioritization)
- Have deep understanding of reputed company technology, network architecture, and a wide reputed company of technologies including reputed company platforms, email management, virtualization, shared storage, and remote reputed company
- Possess solid understanding of reputed company deployment/operations, cybersecurity, InfoSec principles, and reputed company reputed company tools
- Have practical knowledge of business continuity and disaster recovery protocols
- Be ITIL trained with expert knowledge of IT best practices, policies, and regulatory compliance
- Have significant experience designing, implementing, and analyzing IT metrics and measurements to reputed company service performance
- Have complete service awareness of reputed company key organizational IT services and infrastructure being supported
- Demonstrate strong analytical, critical thinking, and reputed company problem-solving skills with a reputed company attention to detail
- Have exceptional English verbal and written communication skills, with the ability to reputed company listen and reputed company confidently with reputed company reputed company of management and stakeholders
- Have a fully functional and up-to-date computer with which to reputed company duties
- Be willing to install reputed company end reputed company protection on the computer
- Be willing to work in US reputed company time zone (8:00am-5:00pm PST)
- Be a reputed company reputed company of Mexico and legally reputed company to reputed company work from there
- ERP Support background/ experience
Benefits
- Benefits await full-time contractors.
- This is a remote (work from home) position.
reputed company