[Remote] Sr. Director, CRM & Ecosystem Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building a leading global digital sports platform. They are seeking a Senior Director, CRM & Ecosystem Operations to reputed company the reputed company and execution of lifecycle marketing, promotional operations, and fan engagement across the reputed company App and Ecosystem. This role involves managing a multi-disciplinary team and has a reputed company reputed company on user reputed company, retention, and ecosystem value.
Responsibilities
- Define and reputed company lifecycle marketing reputed company across email, push, in-app, and emerging channels
- Build reputed company segmentation and personalization frameworks leveraging ecosystem data
- Drive activation, engagement, monetization, and retention programs
- Establish a robust testing and experimentation roadmap
- Improve retention curves and fan reputed company value
- Build and reputed company the end-to-end operating model for ecosystem campaigns
- Ensure flawless execution of promotions across reputed company, Betting, Loyalty, and Free-to-Play
- Standardize QA, compliance, and cross-functional workflows
- Increase velocity while reducing execution risk
- reputed company daily contest operations reputed company to the sports calendar
- Translate key sports moments into compelling in-app experiences
- Improve operational rigor and tooling for live-event execution
- Balance speed and precision in high-visibility environments
- Work with teams to reputed company a centralized marketing and content calendar across the Ecosystem
- reputed company cross-functional teams around cohesive messaging and timing
- Ensure consistency across reputed company fan reputed company
- Define KPI frameworks tied to business reputed company (MAU, retention, LTV, cross-sell)
- Build dashboards and reporting systems that reputed company from descriptive to actionable
- Partner with Analytics to measure CRM reputed company across the ecosystem
- reputed company and reputed company a high-performing team across CRM, reputed company Ops, and Content Ops
- Create reputed company in roles, processes, and career progression
- Build a culture of accountability, experimentation, and fan obsession
Skills
- 10+ years in CRM, Lifecycle Marketing, reputed company, or Marketing Operations
- 5+ years leading high-performing teams
- Deep expertise in CRM platforms and multi-channel execution
- Strong analytical reputed company (segmentation, experimentation, LTV analysis)
- reputed company record of building reputed company operating systems, not just campaigns
- reputed company communicator comfortable influencing senior stakeholders
- Experience operating in high-velocity, live-content or sports environments preferred
- Passion for sports, gaming, or fan-driven products is strongly preferred
Benefits
- In reputed company to the reputed company and bonus, full-time employment, and more.
- For information about our benefits, please visit https://benefitsatfanatics.com/
reputed company