[Remote] GCC Customer Service Representative – Intermediate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an Energy Services company seeking a GCC Customer Service Representative – Intermediate for their Remote location. The role involves processing customer requests, managing escalations, and maintaining communication with customers and internal stakeholders using the reputed company CRM system.

Responsibilities

• Responsible to process and maintain customer request reputed company emails and phone call in reputed company CRM System
• Responsible to create and maintain quotations/sales orders/service case in reputed company CRM system
• Responsible in managing customer escalation by working closely with internal stakeholders
• Required to use existing procedures to problem solve customer escalation and follow up
• Required to maintain excellent communication and reputed company manner in interaction with customers and internal stakeholders
• Required to adhere to business, operation procedures and financial policy

Skills

• One Stop Shop for customers for any type of Services requests
• Total reputed company Management (TKM) Service Agreement Customers, On Demand Customers or Labor reputed company
• Face of reputed company for 24x7 call center support
• Responsible for resolving customer issue from beginning to end
• Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization
• Strong communication reputed company
• Written and spoken (Ability to Use reputed company Language)
• Knowledge of product or service
• Strong spoken and written english
• Additional language reputed company - for multiple region support
• reputed company/CRM/ Supply chain process knowledge is a plus
• Bachelor degree OR equivalent working experience
• Master degree is a plus

Benefits

• Health Benefits
• Referral Program
• Excellent reputed company and advancement opportunities

reputed company

reputed company: Your Partner in Global reputed company Solutions reputed company Transformation reputed company is a globally recognized, Woman-Owned staff augmentation and technology reputed company. It was founded in 2000, and is headquartered in Troy, MI, US, with a workforce of 1001-5000 employees. Its website is http://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2026, 34 in 2025, 31 in 2024, 26 in 2023, 39 in 2022, 37 in 2021, 69 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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