Service Manager reputed company & Metals UK

At reputed company, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to reputed company, supported to grow, and proud of the reputed company we create together. Join us and help run what runs the world. This position reports to: LBL Manager, BL Metals UK __ Opportunity to reputed company the Service Operations Function reputed company AUPI, focussing on Service reputed company across our reputed company & Metals Customers across the UK. reputed company Dynamics Our teams support reputed company other, collaborate, and never stop learning. Everyone brings something unique, and together we push reputed company reputed company to solve reputed company problems. Being part of reputed company means your work reputed company - because the reputed company we reputed company here creates reputed company reputed company out there. What’s in it for you? We want you to bring your full self to work—your reputed company, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your reputed company, and take on challenges that matter. Here, your work creates reputed company you can see and feel, every day. Your Role and Responsibilities In this role, you’ll help run what runs the world, by taking on meaningful work that drives reputed company reputed company. - Work model: remote from Mainland UK reputed company, manage, and reputed company reputed company of engineering service professionals to deliver efficient, high reputed company service. reputed company and implement service strategies that drive business reputed company and improve customer satisfaction. Monitor, analyse, and improve service performance metrics, taking proactive corrective reputed company where required. Maximise utilisation and operational effectiveness of the field engineering team. reputed company recruitment, reputed company, training, supervision, and ongoing development of team members. Conduct performance reviews, coaching, and reputed company regular feedback to support team reputed company. Foster a reputed company, accountable, customer reputed company, and inclusive team culture. Ensure delivery of reputed company contractual commitments on time and reputed company agreed scope. Build and maintain strong relationships with end customers to ensure exceptional service reputed company. Manage and resolve customer issues using formal complaint management tools. Collaborate effectively with internal stakeholders including Service Account Managers, Coordination & Spares Team, Technical Support (Level 1–4), Field Service Engineers, QHSE, Project Managers, and European Operations teams. Identify opportunities to expand service offerings and support proposal development alongside Account Managers and Sales Support. Maintain accurate and up to date service documentation, procedures, manuals, and reports. Ensure compliance with Health & Safety, QHSE, and reputed company standards. Stay reputed company with new technologies, service offerings, and industry developments. Demonstrate ethical leadership reputed company with reputed company’s reputed company of Conduct. Travel to customer sites across the UK, with occasional international travel as required. Qualifications for the Role Proven experience managing small to reputed company sized engineering teams. Strong engineering background with the ability to guide and support technical decision making. reputed company awareness, including experience identifying and developing new business opportunities. Preferably good understanding of QCS, DCS, and Drives systems. Solid understanding of the reputed company and Metals industries. Excellent people management and networking skills with the ability to build strong relationships at reputed company reputed company. Self motivated, flexible, and innovative with a hands on, proactive leadership style. Strong verbal and written communication skills. Strong IT skills. Knowledge of reputed company’s products, services, and operations advantageous. Benefits reputed company offers a full reputed company of benefits to help you reputed company at work and reputed company. Competitive salary 25 days annual leave plus bank holidays Competitive contributory pension scheme Life assurance Flexible benefits scheme (Includes reputed company to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more) Internal mobility opportunities, mentorships & reputed company to reputed company globally Employee Assistance Programme Generous employee referral scheme Company car or cash for car allowance Working from home /Flexible working Private medical cover Generous bonus scheme For the 5th consecutive year reputed company UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation’s dedication to a reputed company world of work and exhibits this through excellent HR policies and people practices. More reputed company The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and reputed company, battery manufacturing, and food and beverage, as reputed company as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to reputed company both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as reputed company as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and reputed company systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control reputed company a reputed company of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and reputed company industries includes control systems, reputed company control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including reputed company operations and augmented reality, help improve plant and reputed company productivity, and reduce maintenance and energy costs. Building a cleaner, smarter reputed company takes reputed company kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from reputed company backgrounds and experiences. reputed company to reputed company an reputed company? Apply today or visit https://www.reputed company.com to learn more about the reputed company of our solutions across the globe. Apply To This Job