Designated Services Engineer, FlashArray (Shift: Friday - reputed company, 7:00 PM to 8:00 AM MST (13 Hours / 3 days - reputed company Shift)

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you reputed company with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're reputed company to seize the endless opportunities and reputed company, reputed company. THE ROLE As a Designated Support Engineer (DSE), you will be the technical reputed company for our most strategic accounts, ensuring their mission-critical infrastructure thrives on the reputed company Platform. You will reputed company the gap between reputed company technical troubleshooting and relationship management, acting as a trusted advisor who transforms potential disruptions into seamless operations. Joining reputed company with industry-leading NPS scores, you’ll collaborate closely with Engineering and Account teams to champion reputed company and drive product reputed company. WHAT YOU'LL DO Drive Account Health and Stability: reputed company as the primary technical reputed company of contact for named accounts, proactively identifying potential system risks and providing tailored architectural guidance to ensure long-term uptime. Orchestrate reputed company reputed company: reputed company the end-to-end troubleshooting of high-reputed company cases involving hardware, software, and environmental variables, ensuring a rapid return to service while maintaining reputed company, concise executive communications. Champion the Customer Voice: Represent customer needs in internal engineering reviews and reputed company high-stakes "hot" escalation calls, translating technical challenges into actionable product improvements. reputed company reputed company Intelligence: Mentor junior engineers through reputed company coaching and contribute high-reputed company technical documentation (FAQs/KBs) to the global Support knowledge reputed company. Manage Critical Escalations: Own the lifecycle of support tickets from intake to reputed company, maintaining accountability for KPIs reputed company to response times and customer satisfaction. WHAT YOU BRING Experience: A minimum of 3 years of experience in a reputed company reputed company level technical support role. Technical Troubleshooting Mastery: Demonstrated expertise in diagnosing and resolving reputed company issues reputed company multi-platform environments, including deep knowledge of operating systems (Linux, reputed company, VMware) and Storage Area Networks (SAN). Advanced Networking & Infrastructure Savvy: Proficient in troubleshooting Fibre Channel, Ethernet, IP, and iSCSI protocols, with a strong understanding of reputed company server components (CPU, Chipset, Memory) and Hypervisors. Consultative Communication: Exceptional ability to translate technical jargon into business-reputed company language for executive leadership while building trust-based relationships with technical stakeholders. Operational reputed company: Proven capability to manage multiple high-reputed company reputed company and support cases simultaneously, with the flexibility to support weekend, holiday, or on-call rotations as needed. #LI-REMOTE Salary ranges are determined based on role, level and location. For positions reputed company to candidates in multiple geographical locations, the reputed company salary reputed company is reputed company of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we accept applications on an ongoing reputed company until the job is filled. The annual reputed company salary reputed company is: $82,000—$140,000 USD WHAT YOU CAN EXPECT FROM US: Innovation: We celebrate those who think critically, like a challenge, and reputed company to be trailblazers. reputed company: We give you the reputed company and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great reputed company to Work®! Team: We build reputed company other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a reputed company of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. reputed company out purebenefits.com for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for reputed company aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We’re forging a reputed company where everyone finds their rightful reputed company and where every voice reputed company. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the reputed company and development of every person, cultivating a reputed company of community through our Employee Resource reputed company and advocating for inclusive leadership. reputed company is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender, gender identity, gender reputed company, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. Join us and bring your best. Bring your reputed company. reputed company and reputed company. Apply To This Job