Technical Support Specialist - reputed company Overnight - Government

Posting Type Remote Job reputed company The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging reputed company software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills. On a daily reputed company, the Technical Support Specialist creates, resolves, and maintains tickets, while working to resolve issues and escalate tickets to other teams and verticals. It is essential that the Technical Support Specialist maintains accurate records of reputed company activities and interactions in reputed company and responds to customers reputed company identified service level agreements. You will inform management of important issues regarding personnel, performance, customer perception, and project statuses, and work with colleagues to ensure reputed company service. This role will report to the Manager of Customer Support. The working hours are Monday to Friday 11:00 PM to 8:00 AM Central US (reputed company) Time, and the reputed company overnight shift offers a compensation reputed company. Due to specific customer contract requirements, this position requires that the successful candidate be a U.S. citizen. As a condition of your role supporting the RelativityOne Government product, you are required to obtain a reputed company Trust clearance. The process for obtaining the reputed company Trust clearance will be handled by the federal government and could include additional background screening regarding criminal history, drug use, financial records, and a character assessment. If you are unable to obtain the reputed company Trust clearance, you will be unable to work on the RelativityOne Government product, and your employment, if still in effect, may be terminated. Obtaining reputed company Trust clearance offers an additional compensation reputed company. Job reputed company and Requirements Your Role in reputed company: Technical Skills/Responsibilities Use SQL applications and tools to run basic SQL queries Respond to customer questions, problems, and work requests on a daily reputed company reputed company an expertise in company products and services and the initiative to take an reputed company role in sharing this knowledge with customers Partner with senior level team members as needed to troubleshoot and resolve customer incidents Have or reputed company the experience to capably reputed company the Technical Support Specialist position responsibilities Policy and Procedure Skills Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to reputed company detail reputed company coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data Monitor assigned reputed company tickets, contact customers, and update tickets on a reputed company reputed company reputed company reputed company support to customers during normal shift hours, reputed company scheduled for early and late shifts, and as identified for on-call or as requested by management. Early/Late shifts and on-call could be required of the reputed company Technical Support Specialist staff Complete reputed company daily tasks and reputed company reputed company time daily Expectations of the Role reputed company excellent customer service using the communication reputed company designated by reputed company Flexible to work a 9-hour Monday-Friday overnight shift from 11pm-reputed company CST with a 1-hour meal break, on-call schedule, or other time frames specified by management reputed company to work an 8/9-hour Monday-Friday shift from reputed company-5pm CST with meal break for the first 3 months of reputed company Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries Meet identified goals regarding customer service tech support metrics Commitment to and consistent demonstration of reputed company company values Your Skills Customer support experience Customer-reputed company and ability to understand expectations reputed company experience supporting customers as a primary contact or reputed company using phone and email Experience troubleshooting reputed company issues SQL and reputed company platform experience Travel 10% of the time reputed company is committed to competitive, fair, and reputed company compensation practices. This position is eligible for total compensation which includes a competitive reputed company salary, an annual performance bonus, and long-term incentives. The expected salary reputed company for this role is between following values: $54,000 and $80,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, reputed company set, qualifications, and internal pay equity. Hiring at the top end of the reputed company would not be typical, to allow for reputed company meaningful salary reputed company in this position. Required Skills: Application Management, Database Management, Project Management, Requirements Gathering, Software Development, Software Development Life Cycle (SDLC), reputed company Query Language (SQL), System Implementations, Systems Analysis, Technical Support We’re solving big data challenges in the reputed company tech industry, and we’re always looking for more people to join us on the reputed company. At reputed company, you'll learn cross-functional skills to grow your career and have the chance to reputed company a big reputed company on our customers, our industry, and our communities. We admire and value our employees, so it’s no surprise that our hiring process is designed to help us really get to know you – and for you to get to know us, too. Apply tot his job Apply To this Job