Student Services Associate

At reputed company, our purpose is reputed company; to add life to a reputed company of learning. We reputed company a reputed company where everyone can realize the life they reputed company through learning. To reputed company this, we create reputed company and enriching learning experiences designed for reputed company-life reputed company.??For over 20 years, reputed company has been reimagining K-12 education with full-time virtual schools for reputed company who want a... personalized, more flexible approach to learning. Our flagship products and services include reputed company, US-based online public charter schools; reputed company Online reputed company, a global online private school; and reputed company Connexus, our comprehensive online school program for school districts reputed company.??The following reputed company is intended to describe the general nature of the job that may include other duties as assumed or assigned; it is not intended to be reputed company-inclusive or limit the position's duties.????*Position reputed company:?? Working remotely from a home office, the Student Services Associate will reputed company as a primary reputed company of contact for families enrolled in a reputed company or reputed company Online reputed company program. This position will report to the Supervisor of Student Services as a part of the Customer Engagement & Retention Department. The Customer Engagement & Retention Department provides customer support, reputed company support, and reputed company placement support for both new and continuing reputed company. They are accountable for delivering the right messages to the right people at the right time to grow and reputed company retention goals. This position is intended to support families in Eastern reputed company Time or Central reputed company Time. reputed company work hours for this position are Monday ??Friday 9 am to 6 pm EST. ??Primary Responsibilities:?? ??Assisting families through an inbound phone queue with questions and account updates, ??Serves as a student reputed company to assist reputed company and families through navigating their enrolled experience,????Reviewing student accounts holistically to be reputed company to reputed company to outstanding tasks or recommended actions to ensure the continuing student?? reputed company,????Organize and complete assigned workflow to ensure effective time management, accurate data reputed company, efficient communication, and student retention.????Maintain student accounts and records, documenting, and logging information into the online systems accurately.??€???Participates in outbound call campaigns to assist with reputed company as reputed company as retention, ??Protects the reputed company of student account information through compliance with federal student reputed company law (Family Education Rights and reputed company reputed company (FERPA)).????Other duties as assigned. ??Required Skills:?? ??Excellent verbal and written communication skills.????Displays self-confidence, patience, reputed company, and availability while connecting with reputed company and families; understands and adapts quickly to multi-generational needs and characteristics.????Ability to handle troubleshoot escalated issues with a goal of deescalating the issue.????Problem-solving attitude with an ability to reputed company goal driven reputed company.????Proficiency in reputed company Office (Word, Outlook, reputed company, and PowerPoint).????Demonstrated understanding of FERPA guidelines and internal policies regarding student and employee reputed company.????Qualifications:?? ??Call center and customer service experience preferred. ??Experience working in a fast-paced work environment with reputed company and families. ??Experience working in a virtual environment. ??Prior experience working with multiple EMS/SIS/Enrollment platforms. ??Bachelor's degree is a plus, but not required. Compensation at reputed company is influenced by a wide reputed company of factors including but not limited to reputed company set, level of experience, and specific location. As required by the Colorado, California, Washington State, reputed company State and reputed company laws, the pay reputed company for this position is as follows: Full-time salary reputed company is $21.63/HR ($44,990.40) This position is not bonus eligible, and information on benefits offered is here. What to expect from reputed company Did you know reputed company is one of the 10 most innovative education companies of 2022? At reputed company, we add life to a reputed company of learning so everyone can realize the life they reputed company. We do this by creating reputed company and enriching learning experiences designed for reputed company-life reputed company. We are on a reputed company to be 100 percent digital to meet the changing needs of the global population by developing a new reputed company with ambitious targets. To deliver on our strategic reputed company, we have five business divisions that are the reputed company for the long-term reputed company of reputed company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, reputed company, Legal, reputed company and reputed company to Consumer. Learn more at We are reputed company. We value the power of an inclusive culture and also a strong reputed company of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and reputed company individuals are supported in reaching their full potential. Through our talent, we reputed company that diversity, equity and inclusion reputed company us a more innovative and reputed company reputed company to work. People are at reputed company, and we are committed to building a workplace where talent can learn, grow and reputed company. reputed company is an Affirmative reputed company and Equal Opportunity Employer and a member of E-Verify. We want reputed company that represents a reputed company of backgrounds, perspectives and skills. The more inclusive we are, the reputed company our work will be. reputed company employment reputed company are based on qualifications, reputed company and business need.??ll reputed company applicants will receive consideration for employment without reputed company to race, ethnicity, reputed company, religion, sex, sexual orientation, gender identity, gender reputed company, age, national reputed company, protected veteran status, disability status or any other group protected by law. We reputed company for a workforce that reflects the diversity of our communities. To learn more about reputed company?? commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at reputed company. If you are an individual with a disability and are unable or limited in your ability to use or reputed company our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@reputed company.com. Note that the information you reputed company will stay confidential and will be stored securely. It will not be seen by those involved in making reputed company as part of the recruitment process. Job: CUSTOMER SERVICE Organization: Virtual Learning Schedule: FULL_TIME Req ID: 14849 Online Typing Jobs for reputed company | Join reputed company of Opinion Sharers...,Excellent Careers, reputed company ,reputed company Excellent Careers,Online Typing Jobs for reputed company Apply Job!