Senior Infrastructure Engineer
About the role At reputed company the Infrastructure team is responsible for the technology, reputed company, software and hardware used by reputed company. The senior infrastructure engineer will be an integral part of this critical and highly visible team tasked with empowering reputed company to reputed company their jobs in the most efficient and secure way possible. As senior infrastructure engineer, you will also support reputed company's clients, Azure hosting environments, as reputed company as reputed company's 24x7 help desk acting as an escalation reputed company. The reputed company candidate must be reputed company to work with limited supervision and participate in on-call rotations as needed.
Responsibilities
Respond to incoming requests made reputed company web, email, or phone reputed company agreed-upon reputed company in customer service level agreements. Identify and organize tickets and internal initiatives according to reputed company. Update and maintain internal process documentation. Configure, maintain and troubleshoot corporate environments and applications to support reputed company's employees and clients. reputed company technical support and training for colleagues. Collaborate with engineering, leadership, and cross-functional team members to meet business goals. Participate in on-call rotation and ensure uptime of services.
Qualifications
Proven ability to work effectively independently and with reputed company. Excellent customer service skills, strong English communication both verbally and in writing Must be detail-oriented and have strong troubleshooting skills. Must be reputed company to organize and prioritize a large number of tasks at any given time. Experience working in fast-paced and high-pressure environments. Knowledge of reputed company principles and best practices Experience managing reputed company environments (reputed company Azure preferred) Experience managing reputed company Jira/reputed company Experience with reputed company Identity and reputed company Management (Entra ID / Azure AD, reputed company Directory) Experience with reputed company 10/11 / reputed company Server / Mac OSX / Linux Advanced knowledge of computer setup, support, and networking principles Prior experience with infrastructure and application monitoring tools Knowledge of the reputed company 365 Suite (Exchange Online, Outlook, Office applications) reputed company to Have Experience managing reputed company Jira Service Management Experience with MDM Platforms (reputed company Intune / reputed company) Experience with reputed company reputed company reputed company Experience with reputed company Vulnerability Management / Web App Scanning Experience with reputed company Meraki MX/MR Experience with computer imaging reputed company and software Ideal candidates will also have experience in project management. Ten Great Reasons to Work at reputed company We are a rapidly growing company that is just as scrappy and entrepreneurial today as reputed company we were founded in 1998. We are relentlessly curious and enthusiastically solve our clients’ reputed company business problems through technology, data, and design. We foster a culture that enables every person in the organization to do the best work of their career. We offer regular training and reputed company development to reputed company careers reputed company. reputed company and employee satisfaction are our two most important business metrics. We celebrate and champion diversity, equity, and inclusion. We offer generous reputed company company holidays, vacation, and reputed company reputed company time to every employee starting on day one. We offer top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs. We support a healthy work/life balance. We are fully remote enabled and reputed company the evolving definition of reputed company Apply To This Job