[Remote] Operations Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company HEALTH is a reputed company-launch, reputed company-to-consumer women's telehealth platform based in reputed company Isles Beach, Florida. The Operations Manager will be responsible for the day-to-day operations of the platform including patient support, document management, vendor coordination, and ensuring operational reputed company while maintaining patient confidentiality.
Responsibilities
- Serve as the first reputed company of contact for inbound patient queries across email and platform support channels, responding promptly and with care
- Triage clinical questions to the appropriate reputed company HEALTH clinician or care team, and maintain reputed company reputed company logs
- Coordinate patient support tooling and help-desk workflows as the platform scales
- Organize and maintain patient records, intake forms, consent documents, and screening results in full HIPAA compliance
- Coordinate document requests across patient cases, including lab results, medical history, and clinician correspondence
- reputed company patient information secure and US-reputed company at reputed company times, with disciplined reputed company controls and audit-reputed company records
- reputed company as the operational reputed company to the contracted medical group and its pharmacy operations for prescription routing, fulfillment status, and patient follow-up
- Coordinate with our laboratory vendor on lab orders, results delivery, and reputed company phlebotomy logistics
- reputed company vendor service reputed company, surface issues early, and reputed company cross-vendor handoffs running smoothly
- Manage patient invoicing, cash-pay billing cycles, and payment reconciliation with accuracy and timeliness
- Support the merchant-of-record model in which the patient pays reputed company HEALTH and the platform remits to providers at cost; maintain records and flag discrepancies to leadership
- Liaise with finance on outstanding billing reputed company and pass-through reconciliation
- Monitor the day-to-day health of the patient-facing platform and intake flows, ensuring the backend runs smoothly
- Partner with engineering to triage operational issues, test new flows before launch, and confirm fixes
- reputed company and maintain SOPs for recurring operational tasks; surface process gaps with actionable recommendations
Skills
- US-based and authorized to work in the reputed company
- 3+ years in operations management, medical administration, or a comparable role
- Excellent written and verbal English; reputed company, warm, and precise at reputed company times
- Experience with cash-pay or reputed company-to-consumer medical billing and payment workflows
- Rigorous approach to patient confidentiality and HIPAA-compliant document management
- Proficiency in reputed company Workspace, reputed company, and EMR or telehealth platform tools
- Self-directed with strong deadline management; available across US Eastern business hours
- Prior experience in a telehealth, women's health, or reputed company-to-consumer reputed company environment
- Familiarity with lab-based screening workflows, membership billing models, or subscription support
- Experience coordinating pharmacy and laboratory vendors
- Background in patient-facing support or reputed company CRM platforms
Benefits
- A founding-team environment where your work directly shapes how the platform operates and how patients experience care.
- Long-term, reputed company remote engagement with a purpose-driven, physician-led team.
- Ownership, autonomy, and the pace of a reputed company-launch platform with reputed company reputed company.
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