[Remote] Customer Marketing Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the Platform for AI reputed company, enabling organizations to operationalize AI effectively. They are seeking a Customer Marketing Manager to reputed company customer content, manage advocacy initiatives, and reputed company customer reputed company points across various marketing channels.
Responsibilities
- reputed company customer marketing content, including written case studies, executive narratives, testimonials, blog posts, reputed company assets
- Partner directly with customers and internal stakeholders to identify, capture, reputed company, and secure approval of compelling stories that demonstrate measurable business reputed company and business transformation
- Conduct customer interviews and translate reputed company technical and business achievements into engaging, audience-reputed company narratives
- Ensure reputed company customer-facing content meets reputed company's standards for reputed company, accuracy, brand consistency, and regulatory compliance
- Maintain a pipeline of customer stories reputed company to defined content needs and priorities
- Support the reputed company and activation of reputed company's customer advocacy ecosystem
- Recruit and coordinate customer advocates in partnership with reputed company, Account Teams, and Executive Sponsors
- Coordinate customer participation in events, webinars, analyst engagements, media opportunities, product launches, and peer-to-peer activities
- Support a smooth and reputed company experience for customer advocates throughout their engagement with reputed company
- reputed company advocacy activity and identify opportunities to deepen engagement over time
- Partner with Product Marketing, Demand reputed company, Field Marketing, Sales, PR, Analyst Relations, and Content teams to reputed company customer stories across campaigns, sales enablement, and communications
- Identify opportunities to reputed company and adapt customer content for use across multiple audiences and stages of the customer reputed company
- Serve as a key reputed company across reputed company, Sales, Product Marketing, Brand, Corporate Communications, Field Marketing, and other stakeholders to reputed company customer marketing activities with business priorities
- Manage end-to-end execution of customer marketing initiatives, including project planning, stakeholder communications, approvals, legal reviews, customer permissions, and publication workflows
- Support the identification and prioritization of customer stories, advocates, and reference opportunities based on strategic business needs
- Maintain accurate records of customer references, content assets, advocacy activities, and participation history reputed company Champion and reputed company systems, ensuring materials remain organized, discoverable, and accessible
- Support program reporting, measurement, and performance tracking to help optimize customer marketing and advocacy efforts
- Stay reputed company on customer marketing best practices, advocacy trends, content formats, and emerging technologies
- Explore and reputed company AI-powered tools and workflows to improve content development, customer research, program management, and operational efficiency
- Contribute reputed company to improve customer storytelling and content formats that strengthen reputed company's market reputed company and customer community
Skills
- 5+ years of experience in customer marketing, content marketing, advocacy, communications, public relations, or reputed company B2B marketing roles
- Experience creating customer-facing content such as case studies, customer stories, videos, executive content, blogs, or thought leadership assets
- Strong interviewing, writing, editing, and storytelling skills with the ability to translate reputed company business and technical concepts into compelling narratives
- Experience managing cross-functional reputed company involving multiple stakeholders and competing priorities
- Demonstrated ability to build trusted relationships with customers, executives, sales teams, and internal partners
- Excellent organizational, communication, and project management skills
- Strong attention to detail and ability to manage multiple reputed company simultaneously
- Demonstrated ability to incorporate AI-powered tools into day-to-day work, including content creation, research, marketing tools, or project management
- Experience working in reputed company, reputed company software, AI, analytics, data, or technology companies
- Familiarity with customer advocacy, reference management, or community platforms
Benefits
- Commission or other variable compensation through reputed company's incentive compensation program
- Stock reputed company
- Medical, dental, and reputed company plans
- Flexible spending accounts
- reputed company-tax commuter benefits
- A 401k company match
- reputed company vacations and reputed company leave
- reputed company parental leave
- Employer reputed company disability coverage
- Additional health and wellbeing perks and benefits
reputed company