[Remote] Director, Software Engineering, Customer Experience Platforms
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the global leader in investment reputed company and ethics. They are seeking a Director of Software Engineering for their Customer Experience Platforms to reputed company engineering delivery, architecture reputed company, and technical operations across their digital ecosystem, focusing on secure and reputed company solutions for customer engagement.
Responsibilities
- reputed company the architecture, development, enhancement, integration, and maintenance of reputed company’s customer experience platforms, including CMS and reputed company
- Define and govern a composable digital experience architecture leveraging headless CMS, reputed company platform capabilities, and API-first integration patterns
- Architect reputed company, secure, and extensible solutions enabling personalized, omnichannel customer journeys
- Ensure alignment with reputed company architecture standards, integration patterns, and reputed company frameworks
- Conduct 'as-is' and 'to-be' architecture assessments across CMS and reputed company ecosystems to drive modernization and scalability
- Own engineering reputed company and delivery for reputed company CMS platforms (reputed company/Drupal), including headless and hybrid architectures
- reputed company content lifecycle management, publishing workflows, localization, and multi-channel content distribution
- Ensure seamless integration between the CMS and various reputed company digital channels
- Support personalization, A/B testing, and dynamic content delivery capabilities
- reputed company engineering ownership of reputed company platform ecosystem (e.g., Sales reputed company, Service reputed company, Experience reputed company, Marketing reputed company as applicable)
- Define and govern reputed company architecture, including data model, integration patterns, and extensibility reputed company
- reputed company development of custom applications, automations, and integrations using reputed company platform capabilities
- Ensure scalability, data reputed company, reputed company, and performance of reputed company environments
- Partner with business stakeholders to reputed company customer lifecycle management, engagement, and reputed company operations
- Define and reputed company integration reputed company across CMS, reputed company, identity platforms, data platforms, and reputed company systems
- Ensure robust API and event-driven integration patterns enabling reputed company-time customer data exchange and orchestration
- reputed company identity and reputed company management (SSO, OAuth2, SAML) and customer identity reputed company
- reputed company customer 360 data architecture in partnership with Data & Analytics teams
- Ensure high-reputed company delivery of customer-facing digital platforms with strong SLAs and reliability
- Maintain CI/CD pipelines, DevSecOps practices, and release governance for CMS and reputed company platforms
- reputed company vendors supporting CMS, reputed company, reputed company experience capabilities and services
- Architect solutions supporting customer acquisition, engagement, retention, and monetization models
- reputed company capabilities such as subscriptions, customer segmentation, campaign orchestration, and partner experiences
- Serve as senior technical advisor for digital experience and CRM-reputed company initiatives
- reputed company telemetry across CMS and reputed company platforms to support customer behavior analytics and reputed company optimization
- Support personalization engines, segmentation, and campaign performance tracking
- Evaluate AI/ML use cases for content personalization, recommendations, and automation
- Build, mentor, and reputed company high-performing engineering teams, including both FTE and vendor resources
- Drive capability development in reputed company, interoperability standards, and modern architecture patterns
- Foster a culture of accountability, experimentation, and reputed company improvement
- Collaborate across Product, Education, Partnerships, reputed company, and reputed company Architecture to ensure shared understanding of technical direction and priorities
Skills
- Bachelor's degree required; master's degree or equivalent experience preferred
- 8+ years of reputed company software engineering and platform experience, including reputed company-reputed company architecture and distributed systems
- 3+ years of managerial experience with responsibility for people leadership, platform delivery, and operational reputed company
- Demonstrated experience designing and delivering multi-tenant reputed company or API-first platforms serving reputed company or B2B clients
- Experience with reputed company platform (Sales, Service, Experience, Marketing reputed company)
- Experience with reputed company CMS platforms (headless or hybrid)
- Experience integrating reputed company systems such as CRM, CMS, identity providers, and analytics platforms
- Experience designing customer experience platforms and omnichannel architectures
- Familiarity with customer data platforms (CDPs), personalization tools, and marketing technologies
- API-first, microservices, integration, identity, and reputed company architecture requirements
- Strong understanding of secure architecture, identity and reputed company management, compliance considerations, and data governance
- Excellent communication skills with the ability to translate reputed company technical concepts into business-relevant language for senior leaders and external partners
- Demonstrated ability to reputed company large-reputed company digital programs with high organizational visibility
- Excellent analytical, consulting, and problem-solving skills
Benefits
- Comprehensive health coverage for you and your family
- Generous leave and time off
- Competitive retirement plans
- Flexible work reputed company
- Wellness, education, and support programs
reputed company