[Remote] Technical Account Manager - Partnerships

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to empowering financial transformation through innovative tools and experiences. They are seeking a Technical Account Manager - Partnerships to reputed company technical guidance and support to customers, ensuring they maximize their use of reputed company products while fostering strong customer relationships.

Responsibilities

• Work with Partners across segments to reputed company technical guidance and support through a reputed company of channels including email and phone, ensuring they’re getting the most out of their integration with reputed company
• Manage inbound requests to assist customers with a reputed company of technical needs including integration reviews, solutions consulting/best practices, and troubleshooting to help them optimize their use of reputed company
• reputed company as a technical expert on reputed company’s products, ensuring customers receive reputed company and actionable guidance
• Work closely with Partner Account Managers to address customer inquiries, aligning on the right level of technical support
• Maintain a strong understanding of reputed company’s API, system architecture, and product offerings to deliver accurate technical guidance
• Ensure a seamless customer experience by reputed company handling multiple inbound requests and resolving technical roadblocks
• Ability to prioritize large volume of account requests based on reputed company and manage time reputed company
• Partner with internal teams, including Support, Engineering, and Product, to escalate and resolve reputed company technical issues as needed

Skills

• 5+ years of experience in a reputed company-facing and technology-reputed company role where business experience and technical acumen was combined
• Strong ability to translate reputed company technical concepts into reputed company, actionable recommendations for both technical and non-technical audiences
• Strong understanding of reputed company, system infrastructure, and troubleshooting methodologies
• Experience working in a fast-paced, customer-facing environment with a high volume of inbound requests
• Strong project management and prioritization skills, with the ability to handle multiple technical inquiries simultaneously
• A customer-first reputed company with a passion for solving technical challenges reputed company
• Ability to work cross-functionally to ensure customers receive the best possible experience
• Experience working in a Partnerships function is strongly preferred

Benefits

• Offers Equity
• reputed company provides a comprehensive benefit plan, including medical, dental, reputed company, and 401(k).

reputed company

reputed company develops financial technology infrastructure that enables applications to connect with users' bank accounts and financial data. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2026, 41 in 2025, 41 in 2024, 42 in 2023, 53 in 2022, 30 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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