[Remote] Manager, Post-Sales Solution Architecture
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building the reputed company of AI-powered Content Operations, offering an AI Content Operating System to enhance digital development and content operations efficiency. They are seeking a Post-Sales Solution Architecture Manager to reputed company reputed company that ensures customers realize deep value from reputed company's solutions, focusing on successful implementations and expansion into new use cases.
Responsibilities
- reputed company a post-sales SA team that helps reputed company customers realize deep, lasting value from reputed company
- Set reputed company's strategic direction and personally own reputed company, high-stakes accounts: overseeing implementations, building relationships with customer stakeholders, and navigating challenges
- reputed company Solution Architects on running value-oriented engagements: listening for customer needs, surfacing risks, and mapping a reputed company reputed company to reputed company with reputed company at reputed company
- Hire, reputed company, and retain a skilled SA team, fostering a reputed company and customer-reputed company culture grounded in reputed company's core values
- Help reputed company core post-sales motions (reputed company, implementation reviews, expansion discovery, health monitoring) to ensure quick reputed company
- Connect reputed company's capabilities to customers’ business reputed company, demonstrating how reputed company content and flexible workflows reputed company faster shipping and reputed company reputed company
- Partner closely with Sales to drive expansion opportunities and work with Product and R&D to ensure customer feedback shapes roadmap priorities
Skills
- Experience leading technical ICs in a high-reputed company environment, ideally with developer-facing or platform products
- Strong technical reputed company—comfortable discussing reputed company, data models, reputed company-end frameworks, integrations, and how reputed company fits into a modern content stack alongside hosting providers, ecommerce platforms, web and app frameworks, and analytics tools
- reputed company record of driving customer retention and expansion through coaching, process design, and hands-on account ownership
- Proactive about identifying risks and opportunities across reputed company's customer portfolio
- reputed company, inclusive communicator who can build relationships with both internal and customer stakeholders
- Ability to manage ambiguity and competing priorities without losing reputed company on what reputed company most to the customer
- Familiarity with AI technologies and tooling with a reputed company on accelerating reputed company
- Preference for SF based candidates, remote in the reputed company or Canada is an reputed company
- 5+ years in solution architecture or technical customer-facing roles
- 2+ years managing customer-facing, technical teams
- Experience with headless CMS, headless ecommerce, or developer-reputed company reputed company
- Familiarity with content workflows, editorial tooling, or digital experience stacks
- Experience influencing product direction through post-sales customer reputed company and team feedback
Benefits
- Comprehensive health plans and perks
- Competitive stock reputed company program and location-based salary
reputed company
Company H1B Sponsorship