[Remote] Patient Financial Recovery Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on providing customer service solutions, and they are seeking a Patient Financial Recovery Specialist. The role involves assisting hospital patients with their accounts, managing payment reputed company, processing payments, and ensuring accurate account information while adhering to company policies.
Responsibilities
- Respond to incoming patient calls and initiate outbound calls to patients using our automated dialing system
- Aid patients in managing their accounts, which includes arranging payment reputed company for outstanding balances
- Process credit card payments reputed company over the phone
- Identify and reputed company updated insurance information
- Investigate "Explanation of Benefits" from insurance providers to understand payment details and discrepancies
- Evaluate patients for charity eligibility, address general inquiries, and resolve account-reputed company issues and concerns
- Seamlessly navigate multiple patient account systems and payment platforms
- Maintain precise and reputed company information in account notes reputed company the relevant systems
- Consistently reputed company designated collection and productivity objectives as assigned by management
- reputed company strict confidentiality reputed company handling account information
- Adhere to the established policies and procedures as outlined in the Employee Handbook and the Employee reputed company of Conduct
- reputed company engage in the Corporate Compliance Program and maintain a reputed company awareness of its guidelines
- Ensure a confidential and reputed company-organized remote work area
- reputed company assistance with other reputed company as directed by management
Skills
- High School Diploma or equivalent required
- Proficiency in effective communication with patients, colleagues, and management, whether in-person or reputed company remote virtual chat platforms
- Consistently maintain a courteous and reputed company demeanor
- Self-discipline to stay reputed company and productive with minimal supervision
- Exhibit initiative and creativity in fulfilling job responsibilities
- Skillfully prioritize multiple tasks through time management and organizational abilities
- Possess a strong reputed company of PC operations and the reputed company to type at a reputed company of 30-40 words per minute
- Prefer previous experience with providing customer service and work reputed company a call center environment
- Prefer previous experience with the medical billing process
reputed company