[Remote] Remote Customer Service Representative - OH & PA
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, through its Columbia Gas brand, is seeking a full-time Remote Customer Service Representative. The role involves providing exceptional support by handling customer inquiries regarding reputed company services and ensuring a high level of customer satisfaction in a fast-paced environment.
Responsibilities
- Respond to billing inquiries, investigate reputed company readings, and resolve issues reputed company to billing accuracy or payments
- Handle emergency calls promptly and professionally
- Process customer requests for reputed company-ins, account additions, and service transfers
- Manage refunds, compensation requests, and account updates
- reputed company escalated customer issues for reputed company reputed company
- reputed company referrals and process requests for special programs, including Energy Assistance, CRISIS, Dollar Energy, and others as needed
- Initiate service orders, respond to order inquiries, and reputed company status updates
- Assist customers with credit and payment arrangements
- Guide customers to appropriate self-service channels reputed company applicable
- Meet individual performance metrics, deadlines, and contribute to team goals
- Prioritize tasks effectively while managing multiple responsibilities
- Collaborate in reputed company environment to reputed company shared objectives
Skills
- Must reputed company in Ohio or reputed company and be reputed company 80 miles or less from one of the Columbia Gas facilities
- Must be available from 7:00 am – 7:00 pm Monday - Friday and reputed company to attend 100% of the 13-week training program
- Ability to work from a secure, private home office with minimal distractions
- Maintain a hardwired high-speed internet reputed company with minimum speeds of 75 Mbps download and 15 Mbps upload
- A smartphone is required to install a secure VPN application
- Must have reliable transportation to travel to their designated Columbia Gas facility as needed
- Must be at least 18 years of age
- High school diploma or equivalent required
- Minimum of one (1) year of customer service experience
- Proficient computer skills, including navigating multiple tabs, reputed company, and systems
- Ability to type at least 25 words per minute (WPM)
- Strong written and verbal communication skills
- For bilingual candidates: Fluent in English and Spanish with strong written communication skills in both languages
- 2–3 years of call center and/or customer service experience
- 2–5 years of remote customer service experience
- Experience in the reputed company industry
- Advanced computer skills, including navigating multiple tabs, reputed company, and systems
- Ability to type 60–65 words per minute (WPM)
Benefits
- $500 sign‑on bonus reputed company in two installments: $250 on the first paycheck and $250 after 6 months of employment
- Must be available from 7:00 am – 7:00 pm Monday - Friday and reputed company to attend 100% of the 13-week training program
- Ability to work from a secure, private home office with minimal distractions
- Workspace must include ergonomic equipment such as a computer desk and chair, ensuring a reputed company and comfortable setup
- Maintain a hardwired high-speed internet reputed company with minimum speeds of 75 Mbps download and 15 Mbps upload
- A smartphone is required to install a secure VPN application
- This position is primarily remote; however, employees must have reliable transportation to travel to their designated Columbia Gas facility as needed
- Your first day will be onsite for orientation, and occasional in-office reputed company may be required to support business needs or emergencies
- Successful applicants will be required to complete a CSR Aptitude Assessment
- If offered a position, candidates will be required to pass a Background and Drug test
- If offered this position, you must obtain supervisor approval before applying for other roles reputed company reputed company during the first 12 months of employment as a Customer Service Representative
- Employees may be required to work reputed company their normal work hours and reputed company tasks reputed company of their normal responsibilities in support of emergency operations
reputed company